MX · 1 day ago
ServiceDesk Level I
Lehi, UT
Full-time
Hybrid
Entry Level
1+ years expMX is an award-winning company dedicated to advancing mankind through innovative solutions in the financial industry. They are seeking a ServiceDesk Level I to provide first-response IT support, addressing hardware and software technical issues for internal customers while managing incident triage and IT inventory.
BankingFinanceFinancial ServicesFinTech
Responsibilities
IT inventory and asset tracking in ServiceNow our CMDB
Be the first point of contact for all Service Desk Incidents and requests
Maintain physical organization of the IT inventory and workspaces
Primary IT shipping and receiving POC, Laptops, Monitors, etc
Setup and troubleshoot AV equipment; provide support, training and assistance for audio visual equipment in conference rooms, in open use areas and for company meetings
Setup new team members with hardware, peripherals and working environment applicable to their role and function
Train new employees on their new hardware, operating system, peripherals and how to access the various resources they have been given access to
Train new team members on how to find information and where to request services in the organization such as policy documents, knowledge articles, items for use, software, etc. (New Hire Onboarding)
Provide timely hardware, operating system, software and network support by diagnosing and resolving issues in person for team members
Perform routine maintenance on equipment
Use ServiceNow to create knowledge articles, track inventory, document work performed on Incidents, Requests and escalate issues
Keep up-to-date on new technologies and end user technologies
Qualification
Required
At least one year of technical and/or customer service experience
Strong knowledge and experience with Windows 10/11, MacOS, Apple IOS & Android Operating Systems
Experience supporting Microsoft O365/M365 and/or Google Workspace
Familiarity with Dell, Lenovo, Apple Hardware, & mobile devices
Familiarity using audio and video equipment
Networked, local & large format printers
Jamf, Kandji, & Microsoft Intune disk imaging utilities & OS management
Internet browsers (e.g. Safari, Chrome, Firefox)
Strong ability to diagnose & troubleshoot technical issues leveraging the OSI Model
Incident Management System (ServiceNow)
Understanding of the ITIL framework
A+ Certifications within 6 months of hire
Benefits
Company-paid meals
Massage therapists
A sports simulator
Gym
Mother’s lounge
Meditation room
Company
MX Technologies, Inc. is a leader in actionable intelligence, enabling financial providers and consumers to do more with financial data.
501-1000 employees
H1B Sponsorship
MX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (4)
2022 (11)
2021 (11)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$450MKey Investors
TPGBattery VenturesUSAA
2021-01-13Series C· $300M
2019-06-25Series B· $100M
2015-04-30Series A· $30M
Leadership Team
Ryan Caldwell
Founder and Chief Executive Officer
Brandon Dewitt
CTO
Recent News
2025-12-15
bloomberglaw.com
2025-11-05
2025-11-02
Company data provided by crunchbase