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Macy's · 1 day ago

Retail Fragrances Sales Associate, Anderson Town Center - Full Time

7440 Beechmont Avenue, Cincinnati, OH, 45255, US

Full-time

Onsite

Entry Level

1+ years exp

Macy's is a longstanding retail company that has been a part of American culture for over 160 years. They are seeking a Fragrance Sales Associate who will create a welcoming environment and provide exceptional customer service by offering personalized fragrance recommendations and maintaining a pleasant shopping experience.

Consumer GoodsFashionRetail

Responsibilities

Create a warm, welcoming environment through genuine hospitality and exceptional customer service

Engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences

Demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage

Contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care

Begin each day energized and ready to make an impact, reviewing sales goals and staying informed about new arrivals and promotions

Focus on the customer by offering a warm welcome and creating friendly, personal conversations to build customer relationships

Maintain a shoppable space by merchandising new receipts, processing damages, and supporting merchandise moves

Share Loyalty program benefits and ensure customers have all they need, ending with a sincere thank-you

Support one another with honesty, care, and collaboration to better serve customers and communities

Strive to improve every day, take pride in work, achieve sales goals, and learn from each other

Qualification

Customer service experienceSales skillsFragrance knowledgePoint-of-sale technologyEffective communicationTeam collaborationFlexibility

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience

Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services

Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology

Be comfortable communicating and collaborating with customers and colleagues

Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Meeting and surpassing daily sales goals by delivering exceptional service

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

At least 1 year of customer service or selling experience required

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions