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GreenThumb Ltd · 1 day ago

Personal Care Specialist New

Silver Spring, MD

Full-time

Onsite

Entry Level

$18/hr - $18/hr

1+ years exp

Green Thumb is a company dedicated to promoting well-being through the power of cannabis. They are seeking a Personal Care Specialist to engage with patients and customers in a retail environment, providing education on products and ensuring a positive shopping experience.

AgricultureConsumerFarmingHealth Care

Responsibilities

Engage with and assist patients and/or customers in a customer-facing, intimate retail environment

Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction

Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge

Promote a work environment that is positive, communicative, patient and/or customer-oriented

Assist in verifying order deliveries for accuracy

Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints

Ensure local and state cannabis regulations are properly enforced and upheld

Ensure sales floor is properly stocked and presence of the store is well maintained and compliant

Maintenance of hard copy files as required

Follow security measures and safety compliance procedures

Complete duties at assigned workstations, as determined by management, during scheduled shifts including:

Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru

Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts

Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary

Other duties as assigned

Qualification

Customer service experiencePOS systemsCannabis knowledgeCommunication skillsProfessionalismDependabilityListening skillsTeamwork

Required

At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience

Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs

Must have reliable, responsible, and dependable attendance

Must be 21 years or older

Must pass all required background checks including state-specific cannabis employment requirements

Possess valid driver's license or state ID

Must be and remain compliant with all legal or company regulations for working in the cannabis industry

Preferred

Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred

Previous experience with POS systems

Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures

Prior cannabis experience not required