Marmic Fire & Safety Co. ยท 1 day ago
Branch Administrator
Springdale, AR
Full-time
Onsite
Entry, Mid Level
1+ years expMarmic Fire & Safety Co. is committed to community safety by providing fire suppression systems. The Branch Administrator supports the team by managing customer accounts, processing payments, and ensuring organized documentation.
Public Safety
Responsibilities
Accurately post all non-cash payments, including receipts, discounts, allowances, price adjustments, returns, and chargebacks, to customer accounts within 24 hours of receipt
Maintain organized customer files by scanning and filing documents in the database, ensuring easy access and systematic organization by customer
Investigate and resolve chargeback claims, taking a proactive approach to recover discrepancies
Collaborate with department managers to verify chargebacks, dispute inaccuracies, and negotiate recoveries where applicable
Process and manage credit card transactions for customer sales and refunds, ensuring timely and accurate completion
Respond promptly to merchant service disputes related to chargebacks, providing necessary supporting documentation, such as proof of delivery and invoices, to prevent incorrect deductions
Oversee workflow and team priorities, ensuring all tasks are completed efficiently and offering support as needed to meet deadlines and maintain productivity
Review and interpret Proof of Delivery (PODs) and invoices, ensuring accuracy in documentation
Qualification
Required
High school diploma or equivalent (e.g., GED)
1-2 years of experience in accounting, administration, or a similar role handling customer accounts, payments, and chargebacks
Experience with non-cash payment processing (e.g., credit cards, allowances, returns)
Experience with file management and document organization, including scanning and database filing
Familiarity with handling customer inquiries and disputes related to payments and chargebacks
Proficiency in Microsoft Office Suite, especially Excel and Word
Familiarity with accounting software or ERP systems for payment processing and record keeping
Basic understanding of credit card processing and resolving chargeback disputes
Strong attention to detail for reviewing and posting payments and managing customer files
Excellent organizational skills to manage workflow and ensure tasks are completed on time
Good communication skills to interact with department managers and resolve discrepancies
Ability to multitask and prioritize tasks in a fast-paced environment
Preferred
Associate's degree in Accounting, Business Administration, or a related field
3+ years of experience in a branch administration or financial clerk role, with a focus on payment processing, chargebacks, and customer account management
Experience with credit card processing systems, merchant services, and handling chargeback disputes efficiently
Proven experience with team oversight or leading a small administrative/accounting team
Advanced proficiency in accounting software (e.g., QuickBooks, SAP, or Oracle) and database management systems
Experience with process automation in financial workflows, such as payment postings and file organization
Strong leadership skills for managing workflow and prioritizing team tasks
Advanced problem-solving skills, especially when dealing with discrepancies and chargeback disputes
Customer service experience, especially in resolving billing inquiries and handling refunds or discrepancies
Benefits
Employee Ownership Program
Company-paid training programs and on-the-job training.
Tele-health services if healthcare coverage is elected
401K plan with up to a 4% company match
Medical, Dental and Vision Insurance effective the first of the month following your start date
Accrual of up to 13 days of Paid Time Off (PTO) in your first year
7 Paid Holidays annually
Company
Marmic Fire & Safety Co.
We are a company Protecting Our Communities by delivering end-to-end fire and life safety services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-23Acquired
Leadership Team
Greg Bochicchio
Chief Executive Officer
Elizabeth Tully
Chief Human Resources Officer
Company data provided by crunchbase