Armis · 1 day ago
Customer Success Associate New
Boston, MA
Full-time
Onsite
Entry, Mid Level
$120K/yr - $145K/yr
2+ years expArmis is a cyber exposure management and security company that protects organizations' attack surfaces and manages cyber risk exposure. As a Customer Success Associate, you will act as a trusted partner to customers, guiding them in product adoption and driving engagement to support retention and growth.
ComplianceCyber SecurityInformation TechnologyInternet of ThingsNetwork SecurityRisk Management
Responsibilities
Act as the first line of support and relationship management for assigned customer accounts
Guide customers through feature requests, training best practices, and adoption to ensure they realize full value from the platform
Proactively engage with customers to identify risks, surface opportunities, and escalate issues when necessary
Partner with internal teams (Product, Sales, Support, and Marketing) to ensure customer feedback is captured and acted upon
Monitor customer health metrics and usage trends to inform strategy and account planning
Prepare and deliver regular check-ins, success reviews, and usage reports tailored to customer needs
Support renewal and expansion opportunities by highlighting ROI and facilitating cross-functional conversations
Contribute to customer-facing documentation, presentations, meeting summary’s, playbooks, and best-practice guides
Qualification
Required
Bachelor's degree or equivalent experience in Business, Communications, or a related field
2–5 years of experience in Customer Success, Account Management, or a client-facing role (SaaS and Cybersecurity experience is a plus)
Strong communication and interpersonal skills with a customer-first mindset
Highly organized with the ability to manage multiple accounts and priorities simultaneously
Problem-solver with the ability to anticipate customer needs and think strategically
Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack, etc.)
A collaborative team player who thrives in a fast-paced environment
Excel in a fast-paced, iterative environment by rapidly adapting to evolving internal processes, mastering new tools, and aligning with shifting team priorities to enhance cross-functional collaboration
Demonstrate the ability to pivot focus in response to new company strategies, contributing to dynamic internal projects and providing crucial feedback to product and engineering teams as our go-to-market approach evolves
Benefits
Comprehensive health benefits
Discretionary time off
Paid holidays including monthly •me• days
A highly inclusive and diverse workplace
Company
Armis
Armis is a cyber exposure management and security company that protects the entire attack surface and detects threats in real time.
501-1000 employees
H1B Sponsorship
Armis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.27BKey Investors
Goldman Sachs Growth EquityGeorgianOne Equity Partners
2025-12-23Acquired
2025-11-05Series Unknown· $435M
2025-07-23Secondary Market· $100M
Leadership Team
Yevgeny Dibrov
Co-Founder & CEO
Nadir Izrael
Co-founder & CTO
Recent News
2026-01-07
2026-01-07
2026-01-06
Company data provided by crunchbase