Ford Motor Company · 1 day ago
FCSD Communications Manager
Dearborn, MI
Full-time
Hybrid
Senior Level
5+ years expFord Motor Company is a global automotive leader seeking a FCSD Communications Manager to enhance its customer service division's communication strategies. The role involves leading the FCSD communications strategy, building relationships with key stakeholders, and analyzing communication effectiveness to support Ford's reputation and business objectives.
AutomotiveAutonomous VehiclesManufacturingTransportation
No H1B
Responsibilities
Lead and own FCSD Communications strategy and activities
Elevate FCSD’s profile inside and outside of Ford and demonstrate the critical role the business unit plays in differentiating Ford from the competition and Ford’s overall business success
Educate key stakeholders – employees, dealers, media – about how FCSD is a vital profit driver for Ford and laser focused on improving customer service and growing its business
Build and maintain relationships with key media outlets, industry influencers, and internal stakeholders to enhance FCSD’s profile and reinforce its position as a strategic growth engine and cornerstone of customer satisfaction and brand loyalty for Ford
Bring to life some of the key drivers of FCSD’s focus areas, including technician training and recruitment; Remote Experiences / Mobile Service and Vehicle Personalization, among other areas
Be the primary contact for media inquiries related to FCSD initiatives
Support FCSD Internal all Hands meetings, working with employee communications team and Coordinate with global FCSD teams to help develop content for FCSD town halls
Analyze metrics to evaluate the effectiveness of communication strategies and make recommendations for improvement
Stay informed about industry trends and best practices in media communications related to FCSD key business priorities
Qualification
Required
Bachelor's degree in communications, journalism, or equivalent education, training, or experience is required
A minimum of 5-8 years of related experience
Excellent oral, written, and digital communication skills
Proven success in building and implementing communication strategies
Strategic thinker, creative, willing to take risks, collaborative, high standards of excellence, highly focused and organized
Ability to lead and work collaboratively with a cross-functional team in fast moving situations and environments
Active participation in and knowledge of social media and social networking sites and tools
Preferred
A can-do attitude and a sense of urgency in this rapidly changing environment
Knowledge of the automotive business with an ability to develop strategies and stories
Strong influencing and negotiation skills, with internal and external contacts
Superior problem-solving, decision-making and project management skills
Experience developing communications strategy to build reputation and support functional/operational business objectives and priorities
Demonstrated record of building strong relationships, trust and confidence with media and prominent influencers and stakeholders
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Motor Company
We don't just make history -- we make the future.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
2026-01-08
DBusiness Magazine
2026-01-08
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