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AHMC HealthCare · 1 day ago

PBX Operator I

Whittier, CA

Full-time

Onsite

New Grad, Entry Level

AHMC HealthCare is seeking a PBX Operator I to manage hospital communications. The role involves answering phones, transferring calls, making announcements, and assisting in various departmental tasks while maintaining professionalism in a fast-paced environment.

Health CareHospitalityWellness

Responsibilities

Answer phones in a professional manner for the hospital

Responsible for accurately transferring incoming calls, making overhead announcements, assisting with computer work and admitting processes

Cross-train to assist as a mailroom clerk

Operate hospital-wide communications systems, including clear paging, beeping and knowledge of emergency equipment

Maintain 80% accuracy on paging and beeping hospital personnel and emergency codes, and on NCR printers

Be cheerful and informative in communicating with the public, patients, employees and medical staff while working in a fast paced, intense environment while remaining calm

Maintain 80% accuracy in answering questions

Keep informed and updated on changes in hospital policies and procedures and new staff 80% of the time

Ability to operate security base station radio to dispatch officers to correct locations

Respond to security radio accurately and in a timely fashion 90% of the time

Maintain and complete various dispatch forms, log books on codes and hospital information and checklists for HEAR Radio base station daily

Maintain accuracy 85% of the time

Exhibit professional conduct by performing additional duties as needed or determined by management

Follow attendance and all other established hospital/dept. policies

Demonstrate the philosophy of team concept

Participate in staff meetings with suggestions that enhance the work environment and increase productivity

Communicate well with supervisor reporting problems with equipment, supplies, and requests for assistance as appropriate

Maintain confidentiality as related to job responsibilities

Exhibit willingness to resolve problems as they arise

Consistently project a positive professional image through appearance and behavior

Attend 75% of staff meetings or read and initial minutes

Complete assigned work within shift

Conduct all interactions in a professional manner as observed by representatives of management

Receive verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicating behavior conducive to positive guest relations

Exhibit appropriate phone protocol by answering phones promptly, being courteous and helpful

Contribute to the team effort by assisting co-workers when need is observed or upon request, offering constructive suggestions rather than complaints

Display a cheerful and positive attitude

Complete annual safety updates within established time frames

Complete general and departmental orientation within established time frames

Attend 80% of in-service programs

Maintain licensure/certification as appropriate

Strive to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other customers

Bring errors, inefficiencies and inaccuracies to management's attention with suggestions for improvement

Develop innovative solutions to departmental problems

Identify and implement methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital

Maximize efficiency in all departmental operations

Measure progress against quality goals

Qualification

PBX operationEmergency equipment knowledgeSecurity radio operationBilingual English/SpanishProfessional communication

Required

Answer phones in a professional manner for the hospital

Accurately transfer incoming calls

Make overhead announcements

Assist with computer work and admitting processes

Cross-train to assist as a mailroom clerk

Operate hospital-wide communications systems, including clear paging, beeping and knowledge of emergency equipment

Maintain 80% accuracy on paging and beeping hospital personnel and emergency codes, and on NCR printers

Be cheerful and informative in communicating with the public, patients, employees and medical staff

Work in a fast-paced, intense environment while remaining calm

Stay updated on all hospital functions to answer questions

Maintain 80% accuracy in answering questions

Keep informed and updated on changes in hospital policies and procedures and new staff 80% of the time

Ability to operate security base station radio to dispatch officers to correct locations

Respond to security radio accurately and in a timely fashion 90% of the time

Maintain and complete various dispatch forms, log books on codes and hospital information and checklists for HEAR Radio base station daily

Maintain accuracy 85% of the time

Exhibit professional conduct and willingness to perform additional duties as needed

Follow attendance and all other established hospital/dept. policies

Have no more than 2 written substantiated complaints representing a breach of policy, procedure or professional behavior since last evaluation

Demonstrate the philosophy of team concept

Participate in staff meetings with suggestions that enhance the work environment and increase productivity

Communicate well with supervisor reporting problems with equipment, supplies

Request assistance as appropriate

Maintain confidentiality as related to job responsibilities

Exhibit willingness to resolve problems as they arise

Consistently project a positive professional image through appearance and behavior

Attend 75% of staff meetings or read and initial minutes

Complete assigned work within shift

Conduct all interactions in a professional manner

Receive verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicating behavior conducive to positive guest relations

Exhibit appropriate phone protocol (e.g., answers phones promptly, is courteous and helpful)

Contribute to the team effort (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints)

Display a cheerful and positive attitude

Complete annual safety updates within established time frames

Complete general and departmental orientation within established time frames

Attend 80% of in-service programs

Maintain licensure/certification as appropriate

Strive to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other customers

Bring errors, inefficiencies and inaccuracies to management's attention with suggestions for improvement

Develop innovative solutions to departmental problems

Identify and implement methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital

Maximize efficiency in all departmental operations

Measure progress against quality goals