Apply on Employer Site

Ensemble Health Partners · 2 days ago

Customer Service Specialist

United States

Full-time

Remote

Entry Level

$16.50/hr - $18.65/hr

1+ years exp

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Customer Service Specialist handles incoming calls from patients, focusing on managing the resolution of phone calls and all written communication to assist in meeting business needs.

Health CareHospitality

Responsibilities

Answering patient questions regarding statements

Posting guarantor payments

Setting up payment plans within our policies

Researching and resolving issues with accounts that have been identified by patients

Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening

Communicating patient balances

Meeting collection goals as set by department, and providing excellent customer service for all of our patients

Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues

Performs other duties as assigned