Mercury Insurance ยท 1 day ago
Claims Specialist II
United States
Part-time
Remote
New Grad, Entry Level
$43K/yr - $76K/yr
0+ years expMercury Insurance is a recognized leader in the insurance industry, recently awarded as one of America's Best Midsize Employers for 2024. The Claims Specialist II will guide customers through the claims process, investigate and process claims for vehicle and property damage, and provide excellent customer service to ensure a positive experience for policyholders.
Insurance
Responsibilities
Review and explain coverage details and the claims process to customers
Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations
Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention
Utilize various communication methods (phone calls, emails, texts, letters) to obtain information from involved parties, including witnesses
Review law enforcement reports and seek out additional evidence (dash cam, surveillance video) to assess the facts of loss and determine liability
Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation
Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented claimants and unrepresented parties
Serve as the primary point of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction
Collaborate with a team to address the needs of shared customers when necessary
Qualification
Required
High school diploma or equivalent
6 months' customer service experience in a high-volume work environment or equivalent combination of education and experience
Must be able to maintain a sedentary position for extended periods
Must be able to communicate (electronically and telephonically) with team members, customers, and external parties
Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time
Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system
Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment
Must be able to grasp, open, and close drawers, filing cabinets, and other equipment
Preferred
Bachelor's degree
6-12 months' claims adjusting experience
Prior experience working in a remote environment
Benefits
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.
Company
Mercury Insurance
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection.
5001-10000 employees
H1B Sponsorship
Mercury Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (14)
2022 (15)
2021 (8)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-29IPO
Leadership Team
T
Ted Stalick
SVP & CFO
V
Victor Joseph
President & Chief Operating Officer
Recent News
2025-12-18
2025-12-04
2025-11-25
Company data provided by crunchbase