Michigan Farm Bureau Family of Companies · 1 day ago
FNOL Claims Representative
Lansing, MI
Full-time
Onsite
Entry Level
1+ years expFarm Bureau Mutual Insurance Company of Michigan is seeking an FNOL Claims Representative to provide outstanding customer service while taking new claims. The role involves accurately capturing claims information, setting expectations for callers, and promoting preferred auto vendors, among other responsibilities.
AgricultureFarming
Responsibilities
Accurately capture the first notice of loss in a professional, empathetic, and courteous manner by fielding calls from policyholders, agents, attorneys and third parties. Engage in active listening with callers to confirm or clarify information
Set proper expectations for the caller by providing a high-level explanation of the claims process as determined by the complexity of the claim
Make decisions based on the facts presented whether to review the FB Auto Express triage point system with policyholder to determine if a vehicle is a total loss
Promote the use of preferred auto vendors with customers. Review loss data to determine if claim qualifies for the Direct Repair Program. Extend offer to policyholder and provide nearby repair facility options. Explain benefits to customers if they use preferred vendors
Learn how to identify all relevant claim exposures and accurate loss cause codes according to the description of loss, the No-Fault law, and the applicable policy language
Assign claim to the appropriate claim handling unit or the automated workflow system depending on Best Practices for specific disciplines and exposures
Build knowledge of auto and property/casualty insurance laws and Claims Division Best Practices as it relates to Michigan and Pennsylvania
Develop knowledge of all property/casualty contracts written by the companies and their various endorsements and exclusion, as well as knowledge of company procedures and accepted claim practices
Partner with the Property Claims Department to answer the existing property claims call line. Provide customers basic claim information and direct them to the adjuster, when warranted. This can be high volume during a storm related event
Develop an understanding of all programs used by Farm Bureau to streamline the claims process or facilitate claim handling
Develop a working knowledge of claim procedures and all internal systems required to support the claim process
Stay current on changes as they relate to job functions
Seek ways to foster self-development and growth
Qualification
Required
High school diploma or equivalent required
Minimum of one year of experience in call center or customer service environment required
Excellent typing skills and minimum 50 wpm required
Proven strong listening, verbal and written communication skills
Preferred
Insurance-related classes preferred
Benefits
Medical
Dental
Vision
401K
Company
Michigan Farm Bureau Family of Companies
Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Piggott
Chief Operating Officer
Patrick Carpenter
Managing Partner
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