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First Horizon Bank · 2 days ago

Collections Supervisor - Collections

Knoxville, TN

Full-time

Onsite

Mid, Senior Level

2+ years exp

First Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Collections Supervisor leads the day-to-day operations of multiple Collections functions, ensuring high standards of quality, productivity, and regulatory compliance while providing support to the Collections and Recovery teams.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Oversee daily Collections activities to ensure adherence to policies, procedures, and regulatory requirements; provide guidance on exceptions, adjustments, and compliance matters

Provide supervisory coverage and support for Collections and Recovery teams; review reports, manage escalations, and resolve operational issues

Develop and maintain in-depth knowledge of credit products and services; engage in client contact when appropriate; prepare and send follow-up communications and referrals

Lead and develop associates, including hiring recommendations, workload management and delegation, onboarding and training, performance monitoring and evaluations, coaching, and corrective/disciplinary actions up to and including termination

Consult and collaborate with DSC management; contribute to tactical planning and participate in projects that enhance contingency planning, process improvement, and regulatory compliance

Maintain accurate documentation and metrics; analyze trends, track KPIs, and recommend process or policy enhancements to improve outcomes and client experience

Uphold data privacy, information security, and ethical standards in all activities

Qualification

Collections experienceSupervisory experienceLeadership capabilitiesMicrosoft Office proficiencyProblem-solving skillsVerbal communicationWritten communicationOrganizational skillsAttention to detail

Required

High school diploma required; bachelor's degree preferred

2–4 years of supervisory experience required; 5–8 years preferred

Experience in collections, recovery, call center operations, or financial services strongly preferred

Excellent verbal and written communication skills with the ability to effectively interact with associates, cross-functional partners, and clients

Strong people-management and leadership capabilities, including coaching, motivation, and accountability

Proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with collections systems and reporting tools

Ability to work under pressure, meet deadlines, and manage multiple processes simultaneously while maintaining a positive, client-focused attitude

Strong problem-solving, judgment, and organizational skills; attention to detail and commitment to quality

Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Must be able to talk, listen and speak clearly on telephone

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)