Oncourse Home Solutions · 1 day ago
Regional Operations Supervisor
Naperville, IL 60563, USA
Full-time
Hybrid
Senior Level
$78K/yr - $103K/yr
5+ years expOncourse Home Solutions (OHS) is a people-centric organization focused on providing home solutions to over 1.9 million customers across the U.S. The Regional Operations Supervisor will manage a contractor network to ensure superior customer service for plumbing, electrical, and HVAC repairs while achieving corporate financial and customer service objectives.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services
Responsibilities
Manage existing contractor networks to ensure superior quality, customer service, and cost standards
Analyze job repair cost data and implement cost reduction strategies
Lead and encourage contractors to adopt state-of-the art advancements and techniques to enhance productivity and customer experience
Work with the contractor recruitment and onboarding team to identify, qualify and train new contractors
Negotiate and establish competitive repair rates to meet or exceed financial KPI’s
Provide ongoing training for contractors
Establish a rapport with key contractor personnel at operations and management levels
Perform and oversee quality inspections to ensure contractors are performing work to industry standards and all jurisdictional codes
Conduct regular contractor performance reviews
Resolve customer complaints and take the necessary corrective action with contractors to prevent re-occurrence
Act as a liaison between the Customer Advocacy Team and contractor to deliver quality service
Monitor industry-related trends for opportunities to improve business operations both internally and externally
Remain current on national and regional regulatory standards and codes
Qualification
Required
5 years of proven service and/or repair management experience in plumbing/heating/electrical or residential construction projects
3+ years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay
Independent self-starter capable of working collaboratively with multiple cross functional organizations
Strong ability to analyze data and develop a strategic plan to improve customer satisfaction and control repair costs
Outstanding computer experience is required. Experience working with Excel, Word, PowerPoint, and Teams (Microsoft Office Suite)
Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook)
Able to learn and maneuver different software systems uses to perform daily jobs
Valid U.S. Driver's License
Preferred
BS/BA degree preferred in engineering, construction management or have at least 5 years practical experience
Benefits
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Company
Oncourse Home Solutions
Oncourse Home Solutions offers home warranty plans, covering repairs, maintenance, and improvements.
501-1000 employees
H1B Sponsorship
Oncourse Home Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Andrei Utkin
Head of Acquisition Marketing
Recent News
2025-10-22
2025-08-26
Company data provided by crunchbase