#twiceasnice Recruiting · 2 weeks ago
IT Support Specialist (MSP exp. pref. $60-75K)
Concord, NC
Full-time
Hybrid
Mid Level
$60K/yr - $75K/yr
3+ years exp#twiceasnice Recruiting is a North Carolina-based Managed IT Services provider seeking a skilled L2 Field Technician to support their client base in the Charlotte area. The role involves providing onsite and remote technical support, managing client infrastructure across Microsoft 365 and Active Directory, and troubleshooting various hardware and networking issues.
Career PlanningHuman ResourcesProfessional ServicesRecruiting
No H1B
Hiring Manager
Sam Kenney
Responsibilities
Provide onsite and remote technical support to external clients
Resolve 5–10 support tickets per day
Manage and support Microsoft 365, Active Directory, Azure, and end-user systems
Troubleshoot desktops, servers, networking, printing, and peripheral hardware
Perform onsite hardware installations and new client onboardings
Configure and deploy workstations, servers, and networking equipment
Identify when onsite visits are required and optimize travel efficiency
Interface with vendors for hardware and warranty support
Maintain accurate documentation, procedures, and client records
Qualification
Required
3+ years of IT support experience required (MSP experience strongly preferred)
Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required
Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required
Experience installing, configuring, and supporting end-user hardware and servers required
Excellent communication skills with a strong customer service mindset required
Preferred
MSP experience strongly preferred
Benefits
Medical
Dental
Simple IRA w/match
Holidays
PTO
Travel Reimbursement
Company
#twiceasnice Recruiting
#twiceasnice is a national direct-placement recruiting firm that builds every search from scratch, headhunts for every role, charges a 9.9 percent fee, and backs every placement with an 18-month guarantee.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase