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TalentFish · 1 month ago

IT Regional Manager (NYC)

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $200K/yr

10+ years exp

TalentFish is a pioneering employee-owned company in talent acquisition, seeking an IT Regional Manager to oversee IT operations across multiple US offices. The role focuses on ensuring consistent service delivery and exceptional customer experience, managing technology support, and leading regional IT staff.

EmploymentHuman ResourcesStaffing Agency

No H1B

Responsibilities

Deliver and model exceptional customer service across all regional offices

Oversee operational availability of all office technology including computers, printers, peripherals, and A/V systems

Use ServiceNow and Jira to manage ticket lifecycle, escalate issues, and maintain consistent communication with customers

Lead, coach, and develop regional IT staff; set goals and monitor performance

Support video conferencing, enterprise meetings, presentations, and client events

Build trusted relationships with office leadership and provide technology consultation to support business needs

Partner with PMO to implement firmwide and office-specific initiatives and technology projects

Collaborate with other IT managers to maintain consistent, repeatable customer service processes

Work with the IT Infrastructure team to maintain network infrastructure, servers, telecom, and audio/visual equipment

Promote and enforce data security policies and best practices

Travel periodically to US regional offices

Qualification

Microsoft Operating SystemsITSM platformsOS installationConfigurationLAN/WAN supportCustomer service principlesRemote access technologiesNetworking technologiesClient PC operating systemsSoft skills

Required

Expert proficiency with Microsoft Operating Systems and Microsoft Office Suite

Strong knowledge of customer service principles and IT service best practices

Advanced experience using ITSM platforms such as ServiceNow and Jira

Ability to produce, analyze, and act on service desk reports and metrics

Deep expertise in OS installation and configuration

Strong understanding of remote access technologies (Citrix, VPN)

Strong understanding of wireless networking technologies (iOS)

Knowledge of networking technologies, cabling topologies, and related systems

10+ years of management or supervisory experience

10+ years supporting end users across software, hardware, and networking environments

10+ years of LAN/WAN and network systems support

10+ years configuring, installing, and maintaining client PC operating systems

Authorization to work in the U.S. without current or future visa sponsorship

Completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws