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Blackbaud · 1 day ago

Integrated Payments Specialist

United States

Full-time

Remote

Mid, Senior Level

$67K/yr - $91K/yr

5+ years exp

Blackbaud is a company focused on providing innovative payment solutions. The Integrated Payments Specialist is responsible for driving the adoption and sales of these payment solutions, ensuring a seamless customer experience from pre-sales to implementation.

Cloud ComputingCloud Data ServicesNon ProfitSoftware

Responsibilities

Manage sales activities to exceed assigned revenue objectives for both donation and vendor payment products

Aggressively position Blackbaud as the solution of choice and promote rapid adoption of payment offerings

Engage with new and existing customers through 1:1 and group initiatives to ensure readiness for implementation, training, and go-live

Establish executive relationships at senior levels within client accounts, providing tactical and strategic plans with measurable timeframes

Coordinate resources such as online demonstrations and proposals to educate clients and advance sales cycles

Foster internal collaboration across teams to provide a continuous, connected customer experience focused on delight and value

Define and monitor usage and data insights to provide guidance and follow-up when risk is present; identify and report issues impacting customer experience

Follow up on leads to establish additional relationships and collaborate with Client Success Managers to generate additional revenue from the existing client base

Understand customer priorities and desired outcomes to provide strategic recommendations for leveraging payment solutions

Build and maintain an accurate pipeline and timely sales forecasts for management

Develop a deep understanding of customer industry trends and payment needs

Contribute to product evolution by collecting feedback and ideating improvements to sales and onboarding processes

Qualification

Software sales experienceSolution-selling methodologiesPayments industry knowledgeConsultative sellingCustomer relationship managementEntrepreneurial driveCustomer satisfaction focusCollaboration skills