Alliant Credit Union · 1 day ago
Sr. Manager Loan Servicing & Collections
Chicago, IL
Full-time
Hybrid
Senior Level
$95K/yr - $163K/yr
5+ years expAlliant Credit Union is seeking a Sr. Manager for Loan Servicing & Collections to lead and drive change across the team. The role involves planning and executing business strategies, managing consumer loans, and ensuring compliance with regulatory requirements while enhancing operational efficiencies.
Financial Services
Responsibilities
Plan, evaluate, and execute the functional strategy to maximize effectiveness and productivity. Drive a performance-based team by providing, monitoring and tracking effective production statistics on a consistent basis
Provide consistent and effective reporting that communicates current credit loss conditions, forecasts and financial plan
Partner with internal resources to support the development of analytical tools, systems and processes to specifically improve the effectiveness of the loss prevention efforts. Manage and optimize collection software and partner to drive automation and efficiencies
Manage policies, processes and procedures that minimize credit loss, maximize recovery, and minimize risks, protecting the assets of the credit union, and comply with regulatory, legal and internal controls requirements. Identify and assess process gaps, create framework and document procedures
Partner with other teams for recommendation and resolutions on loan modification requests within the credit committee review process
Resolve collections complaints from parties such as Credit Bureau, Illinois Department of Financial and Professional Regulations, and BBB. Collaborate with legal team to manage outside attorneys and governmental agencies regarding account litigation
Oversee department budget, operational planning process and execution of initiatives – identify opportunities to reduce operating expenses and/or explore new cost-effective partnerships
Cooperate with state, federal and internal examiners and/or auditors in routine credit union examinations and audits. Conduct quarterly asset disposal and/or vendor audits to ensure GLBA requirements. Manage 3rd party vendors and vendor relationships to ensure effective performance and risk management
Provide leadership, oversight and strategic direction to the following but not limited to post-closing - loan documents, titles, recorded liens and title perfection, monitoring auto insurance (CPI), ancillary products, payoffs, releases, financial reporting, member service, insurance drafts, rate/payment adjustments and credit reporting process and corrections
Manage multiple projects and be responsible for full life cycle project management including project definition and management, definition of work assignments and coordination with internal partners, and substantiation of cost through effective cost-benefit analysis. Manage supporting documentation and schedules, measure and monitor goal progress and update management levels
Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem-resolution decisions
Qualification
Required
Minimum- 4 Year Bachelor's Degree in Business, Finance or Related
Minimum -5 Years Collections, servicing teams or related
Minimum - 3 Years People Management
8 Years Collections, servicing teams including people management in lieu of education
Benefits
Health care
Vision
Dental
401k with employer match
Annual performance bonus
Work from home up to 3 days a week
Paid parental leave
Employee discount programs
Time off including paid personal and sick days
11 paid holidays
Education reimbursement
Company
Alliant Credit Union
Alliant Credit Union is an Illinois-chartered credit union.
501-1000 employees
H1B Sponsorship
Alliant Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (11)
2022 (3)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mike Dobbins
Chief Executive Officer
Hector Crespo
SVP, Head of Marketing, Design, and Brand
Recent News
2026-01-06
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