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TaskUs · 1 day ago

Learning Experience Leader - Roadside Assistance (Austin-Onsite)

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Learning Experience Leader will design and expand training and development programs aligned with product-specific methodologies, ensuring a positive learning environment and effective training delivery.

Call CenterCustomer ServiceOutsourcing

Growth Opportunities

Responsibilities

Set the standards and expectations through your conduct, work ethic, integrity, and character

Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement

Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs

Accomplish projects and motivate trainees through effective training

Continuously improve training programs and other learning opportunities across the organization

Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment

Act as the content expert, and maintain relevant training documents and training materials for training conducted

Develop and create effective induction programs

Monitor and review trainees' progress through questionnaires and discuss with their managers

Audit trainees in field to ensure strict adherence to company policies

Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages

Research and present new technologies and methodologies in workplace learning

Ensure that all trainees adhere to the company's Code of Conduct

The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist

Qualification

Training program developmentTechnical training deliveryE-learning techniquesMicrosoft applicationsGoogle applicationsInfluencing skillsProblem solvingCritical thinkingInterpersonal skillsConflict managementMentoring skillsOrganizational skillsProject managementOral communicationWritten communicationLeadership skills

Required

Must be 21 years of age or older

High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences

Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working

Must have and maintain a valid state driver's license

Valid driver's license with a clean driving record

Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred

Proficient in Microsoft and Google applications

A problem solver and critical thinker

Follow well-defined methods, procedures, reports, forms, and competent aspects of the job

Can present and facilitate a class discussion

Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience

With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills

Has excellent oral and written communication skills

Can work in a flexible schedule including weekends, holidays, and longer hours

Expected to function as a teammate, supporting production when needed

Up to 25% travel required

Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas

Able bodied individual that can stand and walk for long periods of time outdoors

Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders

Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl

Must be able to occasionally lift and/or move up to 45 pounds

Must use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Most work is accomplished outdoors in a vehicle, or in a closed-course space with vehicles