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Drybar · 1 day ago

Operations Manager

US-MN-Wayzata

Full-time

Onsite

Mid Level

Drybar is a company focused on providing exceptional blowout services and a positive team culture. They are seeking an Operations Manager who will drive daily business operations, manage team dynamics, and ensure a high-quality client experience.

E-CommerceInternetRetail

Responsibilities

Driving the business on a day to day level while maximizing shops financial potential

Daily, Weekly, and Monthly Reporting on Shop numbers to Senior Leadership and owners

Manage day to day scheduling and book coverage

Maintain the overall visual shop appearance per brand standards

Perform monthly inventory, minimize shrink, and maintain ordering levels

Book optimization on a daily and weekly basis

Leading from behind the chair 50% of the time performing services on clients

Monitor shop inventory: regularly check back bar and retail supplies, place orders when needed to meet supply level standards. May assist with stocking products, tools and supplies. May support inventory management at the direction of Senior leadership/owners

Ensures that all company procedures and policies, federal, state and local regulations are followed

Ensures adherence to Drybar’s Timekeeping Policy

Responsible for reporting all time worked for self and others, including any work performed off shop premises, in a timely fashion to immediate supervisor

Maintains awareness around promotion and merchandising content

Responsible for providing the team with weekly Pipeline information

Thorough understanding of team member handbook and all company policies, processes and procedures

Inspire team on a daily basis

Lead client experience from check in to check out ensuring Drybar standards are always upheld

Help resolve client concerns with confidence and care

Lead team member responsibilities: assign clients to stylists, delegate tasks to bartenders and stylists, execute meal periods and break schedules

Represent and lead from Drybar’s 10 core values, our Heart & Soul

Invest time in your people. Identify and mentor the future leaders of our organization

Interview, onboard, and retain high quality candidates

Coach and give feedback as necessary for all team members, ensuring Drybar standards are being met at all times

Build relationships with Drybar’s clientele, ensuring that our clients experience only the best every visit

Resolve employee relations with a mindfulness of shop morale and culture

Supports shop staff with a positive morale approach and Implements problem solving strategies when needed

Qualification

Operations ManagementCustomer ServiceTeam LeadershipInventory ManagementSchedulingProblem SolvingCommunicationCreativity

Required

High levels of dedication – You're willing to go the extra two miles, not just one

High levels of vigor – You bring a positive, uplifting attitude and work well solo, with a team, and in collaborative group settings

High levels of absorption – You're focused, passionate, and genuinely love what you do (time flies when you're working)

High levels of creativity – You see problems as puzzles and enjoy bringing fresh ideas and unique perspectives to the table

Ability to work a flexible schedule, including evenings and weekends

Widely trusted and seen as a direct, truthful individual

Ability to effectively create and maintain a positive work environment in shop

Partners with the team to build strong moral and teamwork amongst staff; communicates proactively and effectively

Responds and relates well to Senior Leadership/Owners; understands a cohesive leadership team is the foundation for a successful shop

Dedicated to outstanding customer service

Dedicated to meeting the expectations and requirements of internal and external customers; gets first hand information and uses it for improvements in product and services

Acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect

Strong level of understanding around inventory control, loss prevention and protecting company assets

Analyzes labor needs and staffs shop effectively; utilizes resources available to keep the shop staffed to demand

Driven and results oriented. Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom line oriented, steadfastly pushes self and others for results