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FreshPoint, Inc. · 1 day ago

Customer Service Representative

Denver, CO

Full-time

Onsite

Entry Level

1+ years exp

FreshPoint, Inc. is seeking a Customer Service Representative to provide direct support to sales colleagues and customers. The role involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations while maintaining client satisfaction and fostering strong relationships.

Food Processing

Responsibilities

Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding

Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues

Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs

Participates in ongoing training and development opportunities to build customer service skills and enhance performance

Embraces training and development opportunities to build skills and enhance performance

Stays adaptable in a dynamic, customer-focused environment to meet changing demands

Performs other duties as directed by management