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Grant Thornton (US) · 2 days ago

IT Field Desktop Technician

Chicago, IL

Full-time

Hybrid

Entry Level

$60K/yr - $90K/yr

1+ years exp

Grant Thornton is seeking an IT Field Desktop Technician, known as a Customer Experience Associate internally, to join the team in Chicago, IL. The CX Associate is responsible for providing high-level IT customer support to ensure employees receive timely assistance and maintain near 100% laptop uptime.

Accounting

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Each CX Associate is responsible for providing enhanced IT customer support their assigned offices, including in-office “walk-ups”

Helping customers manage software installations and hardware repair

Guiding customers on troubleshooting issues

Technical knowledge regarding GT’s applications and services

Own issues and bring them to resolution as quickly as possible while providing proactive updates

Strong communication skills

Knowledge of escalation path when troubleshooting complex laptop issues for quick resolution

Participate in MIM calls for their offices of support to assist with gathering information, troubleshooting and testing of solutions

Troubleshoot issues in a Windows 10, Office 365 and SharePoint environment

Utilize remote support tools in support of dispatch offices where a technician is not always on site

Finding solutions from previous cases using the Knowledge Base

Communicate knowledge gaps in issue resolution

Ensure tickets are properly updated and asset management system is properly updated

Participates in testing of images and software deployments at the Pilot level ensuring documentation is accurate

Assists with events in-offices or conferences

Provide on-site support for client meetings

Weekly maintenance of on-site printers, access points, conference room technology, MDF closets and phone equipment

Maintenance of on-site IT space and routinely monitor inventory stock

Provide concise and detailed information on issues when escalating to other groups or Customer Experience leaders for assistance

Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help

Flexibility to learn new technologies and quickly adapt

Ability to work on-site at assigned offices

Other duties as assigned

Qualification

Windows Operating systemsOffice productsField service supportRemedyServiceNowLaptop hardware experienceMobile devices supportAnalytical skillsProblem-solving skillsInterpersonal skillsOrganizational skillsCommunication skills

Required

College degree or equivalent combination of education and experience

Prior experience with end user services, information technology or related field

1 to 3 years of experience in field service support working with technology industry

Strong knowledge of Windows Operating systems

Strong Knowledge of Office products

Knowledge of Remedy or ServiceNow ticket systems

Established laptop hardware experience

Understanding of mobile devices calendar and mail support for iOS and Android

Basic analytical and problem-solving skills

Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology

Strong interpersonal skills to interact with clients and team members

Strong organizational skills

Strong communication skills

Ability to work independently but also in a team environment

Benefits

Medical, dental and vision insurance programs

Employee assistance program

Minimum of 72 hours of paid sick leave

Paid for firm holidays

401(k) savings plan

Employee retirement plan

Discretionary, annual bonus based on individual and firm performance

Company

Grant Thornton (US)

Glassdoor3.9

In the US, Grant Thornton LLP and Grant Thornton Advisors LLC (and their respective subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards.

Founded in 1924

Chicago, IL, US

5001-10000 employees

https://gt-us.co/3LukwpC

H1B Sponsorship

Grant Thornton (US) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10)

2024 (84)

2023 (84)

2022 (89)

2021 (88)

2020 (53)