Strata Networks · 2 weeks ago
Customer Relations Specialist
Roosevelt, UT, US
Full-time
Onsite
Entry Level
$16/hr - $16/hr
2+ years expStrata Networks is seeking a Customer Service Specialist in their Roosevelt, Utah retail location. In this role, you’ll be the first point of contact for customers, assisting with inquiries, billing questions, and promoting Strata’s products and solutions to create great customer experiences.
Customer ServiceTelecommunicationsWireless
Responsibilities
Serve as the primary point of contact for customer inquiries by phone and in-person
Assist customers with billing questions, new service requests, disconnects, and account changes
Complete service applications and gather required customer information
Investigate credit references for new customers
Process accurate billing updates for service changes
Greet all customers with professionalism, warmth, and a solutions-focused mindset
Promote and sell Strata Networks’ products and services
Build strong knowledge of all company offerings
Collaborate as a team player across departments
Support company goals and strategic objectives
Take on additional duties as needed
Qualification
Required
High School Diploma plus a Business Degree or 2–5 years of customer service, sales, or retail experience
Outstanding verbal and written communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
Ability to prioritize work and meet deadlines
Problem-solver who can quickly identify issues and solutions
Ability to maintain confidentiality and follow written and verbal instructions
Typing speed of at least 45 WPM with 90% accuracy
Benefits
Supportive, team-oriented, and rewarding environment
Company
Strata Networks
Strata Networks provides telecommunication services including wireless broadband, high-speed internet, advanced voice and TV.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Ryan
Chief Operations Officer
Recent News
2023-11-13
Company data provided by crunchbase