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Holman Logistics · 1 day ago

Customer Service Lead - SGA

Conway, Arkansas, United States

Full-time

Onsite

Entry Level

$22.50/hr - $22.50/hr

1+ years exp

Holman Logistics is seeking a Customer Service Lead to oversee customer interactions and support the Customer Service Representatives. The role involves addressing customer inquiries, providing feedback to management, and ensuring accurate operations within the service department.

LogisticsTransportationWarehousing

H1B Sponsor Likely

Responsibilities

Responds professionally and timely to inquiries, issues, and concerns of Holman’s customers

Provides first level assistance to Customer Service Representatives (CSR’s) and assists in their training

Provides feedback to the Customer Service Supervisor on the quality of work and needs of the CSR’s

Bring any large issues to the attention of the Customer Service Supervisor, General Manager, and other appropriate personnel

Addresses customer and carrier concerns; completes action items; resolves issues within policy and state guidelines

Investigate any errors in the inbound (IB) and outbound (OB) process that led to inaccuracies; find root cause and take the initiative to correct

Captures revenue for special requests and for daily activities based on the rates established for the customer

Attend and participate in any required company or customer meetings when role appropriate

Generates various reports as necessary for account status tracking purposes

Maintains electronic customer files in accordance with record retention requirements

Reliable attendance at scheduled shifts

Performs all duties in conformance with appropriate safety and security standards

Performs all other duties as assigned and needed

Qualification

Customer Service ExperienceBasic Math SkillsBasic Computer SkillsHigh Jump ExperienceDiversity OrientedOrganizedAccountabilitySafety AwarenessCommunicationRelationship BuildingAdaptability

Required

Ability to work required schedule and arrive at work on time

Ability and willingness to work voluntary/mandatory overtime that is required during the busy season

Ability to work days, nights, weekends, and holidays

Ability to effectively communicate in writing and verbally in a courteous and professional manner with others

Ability to understand and follow verbal and written instruction

Ability to perform basic math (addition, subtraction, multiplication, and division) in all units of measure using whole numbers, fractions, and decimals

Ability to identify and compare letters and numbers

Ability to read and interpret documents such as receivers, invoices, operating instructions, and procedure manuals

Ability to read and write simple sentences

Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

Ability to establish and maintain effective working relationships with customers, co-workers, and management

Ability to complete necessary paperwork neatly and accurately and according to established guidelines

Ability to verify paperwork necessary to ensure customer is receiving correct product

Ability to follow a systematic method of performing a task

Ability to accept responsibility and account for his/her actions

Ability to perform work accurately and thoroughly

Ability to adapt to change in the workplace

Ability to work independently with minimal supervision

Ability to identify and correct conditions that affect Team Member safety

One (1) year of related experience in a warehouse or manufacturing environment and customer service experience

Basic computer or tablet skills; basic office equipment

Preferred

High School graduate or General Education Degree (GED) preferred

High Jump experience a plus

Company

Holman Logistics

Holman Logistics provides warehousing, logistics and transportation services.

Founded in 1864

Kent, Washington, USA

1001-5000 employees

https://www.holmanusa.com/

H1B Sponsorship

Holman Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)