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Inside Higher Ed · 1 day ago

Business Systems Analyst, Associate - GeorgiaVIEW

Atlanta, GA

Full-time

Onsite

New Grad, Entry Level

The University System of Georgia (USG) is a collective of 26 higher education institutions, and they are seeking a Business Systems Analyst, Associate to analyze complex business problems and assess how information systems can address them. The role involves providing application support for the Learning Management System and conducting training while developing documentation and specifications to support higher education goals.

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Responsibilities

Requirements Gathering: Gather and analyze requirements, creating clear and comprehensive documentation, and ensure that all stakeholders have a shared understanding of project goals

Testing and Quality Assurance: Collaborate with team on testing strategies, including functional testing, user acceptance testing, and validation of new features, updates, and integrations, as appropriate

Provide Specialized LMS Support: Manage and support D2L Brightspace environments and related tools, ensuring functionality aligns with academic services and institutional needs

Technical Administration: Perform technical tasks across multiple Brightspace environments, including configuration, maintenance, and troubleshooting, to ensure a stable and efficient service environment

Collaborate on Service Implementations: Work closely with team members to design, develop, and implement processes and solutions for new and updated services, adhering to IT best practices and operational standards

Enhance User Experience: Identify opportunities to improve LMS functionality and processes, proactively addressing system limitations and implementing scalable solutions that enhance the user experience

Vendor and Stakeholder Coordination: Act as a liaison with the USG, D2L, and campuses, ensuring effective communication and resolution of technical issues and service changes

Monitor and Report: Track system performance, generate usage analytics, and prepare reports to support decision-making and continuous improvement initiatives

Provide Training: Deliver training, create user guides, and maintain up-to-date documentation to support end users, including faculty, staff, and administrators

Adapt to Evolving Needs: Stay informed on industry trends and emerging technologies, applying flexibility to meet the dynamic and time-sensitive demands of the academic service environment

Performs related duties as assigned