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Farmers & Merchants Bank of Long Beach · 1 week ago

Cash Center Supervisor

Seal Beach, CA, US

Full-time

Onsite

Mid Level

$55K/yr - $86K/yr

3+ years exp

Farmers & Merchants Bank of Long Beach is seeking a Cash Center Supervisor responsible for assisting with the overall management of the department. This role involves overseeing daily operations in the Cash Center Vault, ensuring compliance with security protocols, and providing excellent customer service for various cash transactions.

BankingFinancial ServicesLending

Responsibilities

Comply with and oversee the physical security requirements for the CCV

Perform opening and closing procedures per policy

Maintain required opening and closing vault records

Ensure all staff adhere to security requirements, including protocols for accessing the truck bay and rooms

Oversee the daily assignment of deposits and transactions to the teller staff

Displays strong supervisory skills and coaches employees to the highest level of performance

Ensure transactions are completed in compliance with established policies and procedures

Ensure internal controls are maintained each day as necessary to protect the Bank, employees, and client accounts related to both physical security and transactional integrity

Conduct and document staff meetings

Monitor and maintain time clock entries for staff

Independently manage Cash Center operations during the absence of the Cash Center Manager

Maintains positive and open communications with all department staff

Independently performs daily, monthly, and quarterly reports with minimal errors

Reconciles the daily volume of incoming transactions, including the armored manifests to the internal records

Accurately completes Cash Center Monthly Certification reports

Prepare and/or verify the required Currency Transaction Reports for the department

Support the Cash Center Manager in all Enterprise Risk Management initiatives

Participate in workflow reviews

Perform internal control testing and maintain required supporting documentation

Perform first line of defense activities related to branch transactions

Process foreign checks and currency, including the collection of funds for checks and the procurement and redemption of foreign currency

Provide excellent service for onboarding new and maintaining existing cash vault services clients

Act as a liaison between the client and the applicable vendors

Handle escalated inquiries and concerns

Produce customer reports

Provide support to Branch Operations staff with inquiries and issues, complying with Bank regulations and policies

Handle escalated department and client issues and when applicable, coordinate with the Cash Center Manager and Central Banking Operations Management to mitigate potential losses and claims

Process an extremely high volume of various teller transactions

Receive checks and cash for deposit, examine checks for endorsements, verify pertinent customer and account information such as dates, bank names, identification of the persons receiving payments, legality of the documents, check accuracy of deposit slips, verify written and other numerical amounts agree, verify that accounts have sufficient funds, prepare and verify monetary instruments

Count currency, coins and checks received by hand or using currency-counting machine and prepare them for deposit or shipment

Balance currency, coin and checks in cash drawers at end of shift, and calculate daily transactions using computer, calculator machines, and transactional journals, electronic or manual, must be accurate in accordance with teller procedures

Identify transaction mistakes when debit or credits do not balance and arrange monies received in cash boxes and coin dispensers according to denomination

Enter customer transaction into computer to record transactions and issue computer-generated receipts

Scanning and balancing of transactions processed through the Bank’s teller system and the auxiliary Cash Center processing system (eVAS)

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements

Qualification

Bank Secrecy ActTeller OperationsCash Center OperationsCustomer ServiceLeadership SkillsCritical ThinkingBasic MathematicsOperations Software KnowledgeEnglish Language ProficiencyEffective Time ManagementOrganizational SkillsConflict ResolutionReporting Skills

Required

High School Diploma or equivalent required

Minimum guidance needed in written communications, including employee evaluation and counseling

Comply with and oversee the physical security requirements for the CCV

Perform opening and closing procedures per policy

Maintain required opening and closing vault records

Ensure all staff adhere to security requirements, including protocols for accessing the truck bay and rooms

Oversee the daily assignment of deposits and transactions to the teller staff

Displays strong supervisory skills and coaches employees to the highest level of performance

Ensure transactions are completed in compliance with established policies and procedures

Ensure internal controls are maintained each day as necessary to protect the Bank, employees, and client accounts related to both physical security and transactional integrity

Conduct and document staff meetings

Monitor and maintain time clock entries for staff

Independently manage Cash Center operations during the absence of the Cash Center Manager

Maintains positive and open communications with all department staff

Independently performs daily, monthly, and quarterly reports with minimal errors

Reconciles the daily volume of incoming transactions, including the armored manifests to the internal records

Accurately completes Cash Center Monthly Certification reports

Prepare and/or verify the required Currency Transaction Reports for the department

Support the Cash Center Manager in all Enterprise Risk Management initiatives

Participate in workflow reviews

Perform internal control testing and maintain required supporting documentation

Perform first line of defense activities related to branch transactions

Process foreign checks and currency, including the collection of funds for checks and the procurement and redemption of foreign currency

Provide excellent service for onboarding new and maintaining existing cash vault services clients

Act as a liaison between the client and the applicable vendors

Handle escalated inquiries and concerns

Produce customer reports

Provide support to Branch Operations staff with inquiries and issues, complying with Bank regulations and policies

Handle escalated department and client issues and when applicable, coordinate with the Cash Center Manager and Central Banking Operations Management to mitigate potential losses and claims

Process an extremely high volume of various teller transactions

Count currency, coins and checks received by hand or using currency-counting machine and prepare them for deposit or shipment

Identify transaction mistakes when debit or credits do not balance and arrange monies received in cash boxes and coin dispensers according to denomination

Enter customer transaction into computer to record transactions and issue computer-generated receipts

Scanning and balancing of transactions processed through the Bank's teller system and the auxiliary Cash Center processing system (eVAS)

Act as the control point for the office to ensure that all CIP, BSA, OFAC requirements, procedures and time frames are met

Ability to travel to various bank locations as needed

Some Saturday hours may be required

This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year