Tahoe Forest Health System · 1 day ago
Receptionist Front Office - Primary Care - Temporary
Truckee, CA
Full-time
Onsite
New Grad, Entry Level
$26.60/hr - $26.60/hr
0+ years expTahoe Forest Health System is seeking a temporary Receptionist for their Primary Care office. The role involves performing front office duties to maintain efficient workflow, including greeting visitors, registering patients, scheduling appointments, and handling office support tasks.
Health Care
Responsibilities
Greets, receives visitors, determines nature of business, and directs as appropriate in a courteous and professional manner
Registers patients by obtaining and verifying accurate demographic and insurance information for billing
Enters data into the computer as needed to maintain office and patient records
Schedules and maintains appointments based on provider and service-specific requirements to ensure accurate schedules are maintained
Reviews physician daily schedules for appropriate visit lengths and types
Informs providers of scheduled procedures
Prints and updates schedules for all providers
Communicates to back office, provider, and Practice Lead significant schedule changes
Schedules ancillary tests per specific provider practice and/or assists patient in scheduling ancillary services including diagnostic imaging, lab, and transportation
Documents and follows up on no shows in accordance with No Show Policy
Makes appointment confirmation calls
Answers the phone within three rings
Answers questions within scope of practice, routes calls as appropriate or takes clear, detailed messages as needed
Retrieves voice mail messages, returns calls to answer questions within scope of practice or routes calls as appropriate
Provides first level of resolution with patients, involving Practice Lead for second level of resolution
Collects and posts payments, office co-pays, deductibles, and self-pay balances at time of service
Balances cash and completes daily cash reconciliation
Prepares daily deposit and reconciles collection report following protocol
Ensures accurate completion of medical record requests as assigned
Prepares charts for next day’s appointments
Handles flow of patient reports, and routes to appropriate practitioner for review and signatures
Obtains test results and records as requested by the medical provider
Accesses and maintains information in various electronic health records (EHR) systems as requested
Ensures downtime binders are maintained daily
Maintains proficiency with practice management, EHR, hospital registration, and results retrieval systems
Provides general office support including retrieving, opening and distributing mail per office protocol; making photocopies, faxing and mailing documents
Works closely with Practice Leads on processes/procedures including training of staff as needed
Assists with maintenance of cleanliness of office and waiting area
Maintains par levels of all forms and office supplies and report any deficiencies to Practice Lead
Assumes opening and closing duties as needed
Works as part of implementation team for any project within the MSC as directed
Demonstrates System Values in performance and behavior
Complies with System policies and procedures
Other duties as may be assigned
Qualification
Required
6 months to 1 year of related experience
Proficient in Microsoft Outlook
Company
Tahoe Forest Health System
Proudly serving the community since 1952, Tahoe Forest Hospital is a not for profit rural health care facility and designated Critical Access Hospital.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Crystal Betts
Chief Financial Officer
Alex MacLennan, PHR, SHRM-CP
Chief Human Resources Officer
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