Intralox · 2 days ago
Technical Support Specialist (Mechanical)
Baltimore, MD
Full-time
Onsite
Entry Level
$41K/yr - $89K/yr
2+ years expIntralox L.L.C. is the world leader in conveyor equipment solutions, and they are seeking a Technical Support Specialist. The role involves providing technical assistance to customers, resolving issues, and ensuring effective communication with various teams to enhance customer experience.
ElectronicsInformation TechnologySoftware
Responsibilities
The position is responsible for ensuring that our customers can reach a qualified resource to answer questions and help solve problems whenever needed. Responsibilities will also include making recommendations to customers to resolve issues and to manage the resolution of any issues that require input from additional team members or determine if they require a longer-term path to resolution
Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing
Problem/ complaint resolution: handle customer problems by finding causes and recommending solutions on specific applications or equipment
Demonstrate ownership of after-sales issues, ensuring resolution for customers. This may involve successfully managing the internal workload to ensure proper completion while keeping the customer informed of progress/status
Identifying any recurring issues, communicating these to the relevant product/design and project management groups
Team player, well integrated with customer service, account managers, field service technicians, project managers, and other Intralox design and testing teams
Qualification
Required
A high school diploma or GED equivalent
At least two (2) years industry experience
Able to analyze and solve technical problems over the phone
Service minded; self-managed mentality with a sense of ownership and commitment to a high-quality customer experience
Good questioning skills to understand customer needs and requirements and then to communicate to other team members when required
Ability to understand and manage customer expectations while maintaining a service oriented mindset
Commercial affinity – ability and experience to communicate effectively and directly with customers
Experience in mechanical drawing/ design work, AutoCAD (2D and 3D) design software skills
Computer systems knowledge/ skills (e.g. order entry, data bases, excel, etc.)
Willingness to travel; < 25% for continuous improvement after onboarding, possibly more during initial training period
Fluent in English (written and verbal)
Preferred
Experience with problem/complaint resolution: handling customer problems by finding causes and recommending solutions
An associates degree in engineering or related discipline
Experience in relevant customer-facing roles is a plus
Packaging equipment and/or Material Handling equipment and systems experience a plus
Project Management experience a plus
Prior PLC/controls experience a plus
Benefits
Health
Dental
Vision
Disability insurance
Paid time off
401K
Flexible spending account
Life and AD&D insurance
Long term care
Tuition reimbursement
Additional voluntary benefits
Company
Intralox
Intralox is a provider of conveying solutions in Industrial Automation
1001-5000 employees
H1B Sponsorship
Intralox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (11)
2023 (13)
2022 (21)
2021 (16)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Lauren Benjamin
Chief Operating Officer
Amanda Shirk, PHR
People & Culture Business Partner
Recent News
BBB NATIONAL PROGRAMS
2025-07-01
Company data provided by crunchbase