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Infios · 1 day ago

Senior Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$115K/yr - $115K/yr

5+ years exp

Infios is a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. In this role as a Senior Customer Success Manager, you will lead strategic engagements for high-value enterprise accounts, ensuring customers achieve long-term success and influencing product direction.

AppsInformation TechnologySoftwareWarehouse Automation

Hiring Manager

Dawn Carpenter

Responsibilities

Manage a portfolio of mid-market or enterprise accounts through the customer journey from closed won through to renewal

Conduct regular business reviews and provide actionable insights to improve ROI

Monitor product usage and proactively address adoption challenges

Collaborate with Support and Product teams to resolve issues and escalate feedback

Identify upsell opportunities and partner with Sales for expansion

Responsible for renewals of agreements within assigned client base

Develop and execute on a joint success plans with Sales aligned with customer business objectives

Conduct executive-level business reviews and strategic conversations

Set example for excellence for other CSMs and contribute to team best practices

Partner with Product and Engineering to influence roadmap based on customer needs

Qualification

Customer Success ManagementSaaS ExperienceSupply Chain ExecutionExecutive PresenceConsultative SkillsAccount ManagementStrategic PlanningTeam Collaboration