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Cone Health · 2 days ago

Care Management Assistant II - BSW - Multiple Positions Open!

Greensboro, NC

Part-time

Onsite

Entry Level

1+ years exp

Cone Health is seeking a Care Management Assistant II to provide support to Case Managers and Social Workers in the Inpatient Care Management Department. The role involves ensuring informational accuracy related to patients and insurance, facilitating reimbursement processes, and maintaining relationships with post-acute care partners.

Health CareMedicalMedical Device

Responsibilities

Provides support to Case Managers and Social Workers; responsible for informational accuracy in relation to patients and insurance, facilitate reimbursement and through-put of the patient stay

Work to establish and maintain post-acute network relationships across the Cone Health enterprise

Provides collaborative administrative support for social workers and Case Managers by filling out appropriate documentation and contacting patients to ease burden of tasks off clinical staff and increase office-wide efficiency

Prepares documents such as referral forms, using proper grammar and spelling to effectively communicate with other providers, both in and outside the organization

Corresponds with patients, caregivers, insurance companies, post-acute vendors and community agencies, under the leadership of a Case Manager or Clinical Social Worker (LSW) to ensure accuracy of information

Informs departmental leaders about potential gaps in coverage that social workers may have to note when there may be more resources needed and allowing departmental leadership to strategize on how to tackle said problem

Develops strong business relationships with Cone Health's Post-acute network partners across the various care settings (SNF, LTAC, IRF, LTAC)

Networks and contributes to business development with the post-acute partners, VBCI leadership, and Cone Acute facilities to provide a feedback loop on referrals and clinical and educational opportunities

Works in a collaborative manner with our Cone Health acute care facility and Cone's post-acute resources, and our community partners to implement and measure an exceptional patient admission experience

Performs other duties as assigned

Qualification

LPN licensureBachelor of Social WorkCare Management experiencePost-acute support experienceBLS certificationDocumentation skillsCommunication skillsRelationship building