SHAZAM Network - ITS, Inc. · 1 day ago
Fraud Specialist
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $24.50/hrSHAZAM Network - ITS, Inc. is a national company committed to strengthening financial institutions. They are seeking a Fraud Specialist to work as a call center professional, identifying and reducing fraud to protect cardholder accounts and minimize financial risks.
FinanceFinancial ServicesService Industry
No H1B
Responsibilities
Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity
Acquire a comprehensive understanding of fraud case management through our fraud detection system
Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity
Demonstrate professional and respectful interaction with internal and external customers
Qualification
Required
Experience in banking, financial services, or fraud detection is helpful but not required
Demonstrated reliability and dependability in a metrics-driven environment
Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude
Must be passionate about contributing to an organization focused on continuously improving and reaching goals
Experience in using Microsoft Office
Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions
Benefits
Health, dental, and vision insurance
401(k) retirement plan with company match
Flexible spending and health savings accounts
Life insurance and short- and long-term disability provided at no cost
Time away from work – PTO, VTO, paid parental leave, and company holidays
Educational assistance
Professional Certification Bonus program
Company
SHAZAM Network - ITS, Inc.
SHAZAM Inc. is a trusted leader in financial technology empowering community banks and credit unions with innovative payments solutions.
Founded in 1975
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Waltz
President and CEO
Terry Dooley
Executive Vice President and Chief Operating Officer
Recent News
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