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EvoTech, LLC · 1 day ago

ServiceNow Developer

San Antonio, TX, US

Full-time

Hybrid

Senior Level

5+ years exp

EvoTech, LLC is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) delivering program management, application development, cybersecurity, and IT solutions to federal government agencies and commercial clients. They are seeking a skilled ServiceNow Developer to implement, customize, and develop ServiceNow applications, enhancing service delivery and operational efficiency.

AppsCyber SecurityInformation TechnologyWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Configure, customize, and maintain ServiceNow modules, workflows, and applications to meet business and operational requirements

Develop scripts using ServiceNow scripting tools and platform functionality to automate routine tasks and improve system efficiency

Implement ServiceNow application solutions based on conceptual and technical design requirements

Receive functional and technical specifications from IT leadership and deliver releases that meet defined requirements

Load, manipulate, and maintain data between ServiceNow and external systems

Develop test plans, perform system and integration testing, and support deployment activities using sample and live data

Perform installation, testing, and validation of vendor-provided updates, patches, and new ServiceNow releases

Provide technical support and troubleshooting for ServiceNow-related issues

Communicate ServiceNow processes, capabilities, and operational impacts effectively to technical and non-technical stakeholders

Support ongoing platform maintenance, enhancements, and optimization efforts

Perform other duties as required to support program and mission objectives

Support ServiceNow development, configuration, integration, and maintenance activities

Implement ITSM solutions across modules such as Incident, Change, Problem, Asset, Configuration (CMDB), Knowledge, and Service Request Management

Apply ITIL-aligned service management practices within the ServiceNow platform

Support system administration, release management, and platform governance

Assist with reporting, dashboards, and performance tracking within ServiceNow

Collaborate with infrastructure, security, and application teams to ensure seamless integration and operational alignment

Work closely with IT leadership, stakeholders, and technical teams to gather requirements and deliver solutions

Maintain accurate technical documentation, configurations, scripts, and system changes

Support knowledge transfer, documentation updates, and operational runbooks

Contribute to system documentation and process improvement initiatives

Identify opportunities to enhance automation, workflows, and system performance

Support improvements to ServiceNow processes and platform utilization

Stay current on ServiceNow best practices, updates, and emerging platform capabilities

Contribute to lessons learned and continuous service improvement initiatives

Qualification

ServiceNow DevelopmentITIL PracticesServiceNow ScriptingData IntegrationConfiguration Management DatabaseService Request ManagementContinuous ImprovementTechnical SupportTroubleshootingCollaborationDocumentationCommunication

Required

Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent professional experience in lieu of a degree

Minimum 5 years of hands-on experience supporting the development, implementation, administration, and configuration of the ServiceNow platform or equivalent tools

Demonstrated experience delivering ITIL and IT Service Management solutions within enterprise IT environments

Experience supporting IT infrastructure and service management operations

Strong working knowledge of ServiceNow components, including: ServiceNow scripting, Service Desk, Incident, Change, and Problem Management, Asset Management, Configuration Management Database (CMDB), Knowledge Management, Service Request Management

Experience with ServiceNow data integration, testing, and deployment processes

Familiarity with Microsoft O365 cloud environments

Experience with SCCM package deployment and reporting

Experience reviewing BigFix reports and supporting remediation efforts

Familiarity with SharePoint environments

Employment is contingent upon successfully obtaining and maintaining the required federal security clearance, as applicable to the contract