Apply on Employer Site

DOCS Dermatology Group · 1 day ago

IT Support Specialist

Blue Ash, OH

Full-time

Hybrid

Entry Level

1+ years exp

Dermatologists of Central States is one of the largest dermatology practices in the nation, committed to skin health and patient care. The IT Support Specialist is responsible for providing tier 1 technical support to end-users and DOCS Providers, ensuring effective communication and problem resolution for IT requests.

Clinical TrialsCosmetic SurgeryHealth CareHospitalMedical

Responsibilities

Provide remote support for end users’ IT requests on applications, hardware, peripherals, and other systems

Carefully document requests and track progress through resolution and end user satisfaction

Prioritize requests based on issue severity, potential impact, management direction and business goals

Resolve issues by directly interacting with end users, applications, and business systems or through remote management tools

Serve as a liaison between departments and enable productive use of technology systems by developing a strong understanding of applications and business departmental needs

Assist and train end users to solve problems and increase their self-reliance

Participate in the on-call and after-hours schedule for break/fix activities

Travel to multiple company locations as needed to perform support tasks (minimal)

Qualification

IT service desk experienceMicrosoft Office SuiteWindows Operating SystemsActive DirectoryRemote desktop solutionsWindows networked environmentVOIP phonesMacOSIOSMDMAzure experienceCustomer serviceProblem-solving skills

Required

Minimum of 1 year enterprise IT service desk experience or equivalent education

Demonstrated IT problem-solving skills with ability to build rapport and project a calm, patient demeanor in stressful situations

Ability to work independently, manage priorities, and document technical issues

Ability to travel to on-site locations on limited basis

Current working job knowledge/proficiency in Microsoft Office Suite

Current working job knowledge/proficiency in Windows Operating Systems

Current working job knowledge/proficiency in working knowledge of desktops and laptops (Hardware and Software)

Current working job knowledge/proficiency in remote desktop solutions

Current working job knowledge/proficiency in knowledge of Active directory, Entra ID (password resets, account creation, etc.)

Current working job knowledge/proficiency in Windows networked environment (LAN/WAN)

Current working job knowledge/proficiency in basic working knowledge of VOIP phones (VM password resets, basic troubleshooting)

Preferred

One-year experience in healthcare is preferred

Certifications considered in lieu of experience: MCDST, MCP, or A+

MacOS, iOS, MDM, and Azure experience is a plus

Benefits

Medical, dental, and vision insurance

401k matching

Company paid life insurance

Employee assistance program

Paid time off

Company

DOCS Dermatology Group

DOCS Dermatology Group is a leading network of independent, board-certified dermatology practices dedicated to providing exceptional, patient-first care.

Founded in 2017

Dayton, Ohio, USA

1001-5000 employees