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Brookshire Grocery Company · 1 day ago

Starbucks Team Leader

Tulsa, OK

Full-time

Onsite

Entry, Mid Level

2+ years exp

Brookshire Grocery Company (BGC) is a community-focused organization that operates over 215 stores across multiple states. The Starbucks Team Leader oversees the coffee department, ensuring adherence to company standards while promoting sales and customer service to meet profitability goals.

Retail

Responsibilities

Works in conjunction with upper management to schedule, direct, and delegate work to department personnel

Oversees designated department and does not extend to other departments within the store

Reviews historical data regarding sales, ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues

Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards

Enforces quality control and food safety standards and ensures dated products are stocked and rotated properly. Makes fine judgements about aroma, flavor, taste, and color to inspect coffee products for quality

Oversees all aspects of department production including preparing, packaging, and labeling

Oversees personnel preparing, baking, and serving food and coffee products

Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork

Promotes product sales through use of suggestive selling initiatives and appealing product displays

Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures

Provides friendly and customer-service-oriented attitude by greeting customers, answering questions and taking orders by phone and in person

Qualification

Coffee department operationsInventory managementFood safety certificationCustomer communicationMulti-taskingLeadership skillsTechnology systems learningHazard awarenessOrganizational skillsAttention to detail

Required

High school Diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required

Minimum of 18 years of age required

Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy

Manager Food Safety certification required

Completion of Barista Basics Training Program and any additional recommended Starbucks leadership training required

Strong organizational skills and attention to detail

Advanced knowledge of coffee department operations

Advanced knowledge of in-store ordering machine and inventory management processes

Ability to lead and motivate others

Ability to effectively communicate with customers and partners in written and verbal form

Ability to multi-task and work in a fast-paced environment

Ability to read and operate digital equipment, meters, dials, and/or calibrated scales

Ability to safely operate hazardous tools and equipment such as an espresso machine, coffee grinder, commercial ovens, etc

Ability to use precision and non-precision hand tools

Ability to learn new technology systems, methods, and processes

Ability to work flexible schedules including nights, weekends, and holidays

Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible

Must report any potential hazards that cannot be immediately remedied to a supervisor