UPMC · 3 days ago
Scheduling Specialist, Associate
Pittsburgh, PA
Full-time
Hybrid
Entry Level
1+ years expUPMC is a healthcare organization offering a rewarding career opportunity as a Scheduling Specialist, Associate. In this role, you will be the first line of contact for patients, providing guidance on scheduling and ensuring accurate data entry of demographic and insurance information.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Answer multi-line telephone system while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and take messages, when appropriate, interacting with the staff and leadership of other departments when necessary
Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients that have not been interviewed within the past 30 days
Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries
Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtain, verify, and correct registration information of new and existing patients. Mail new patient packets prior to scheduled appointment and handle medicine refill requests
Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient
Document all actions taken on a patient account
Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs
Qualification
Required
HS Diploma or equivalent
1-year general customer service experience
Act 34
Benefits
Terrific benefits
Opportunities to grow
Excellent work-life balance
Work from home post training
Monthly incentive program, which is based off performance and 3 months of employment
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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