SoVous ยท 1 day ago
Client Liaison & Office Operations Coordinator
New York, NY 10065
Full-time
Onsite
New Grad, Entry Level
$18/hr - $30/hrSoVous is a female-owned and operated small business focused on providing personalized aesthetic and wellness services. They are seeking a Client Liaison & Office Operations Coordinator to ensure smooth office operations and exceptional client experiences in a medical practice setting.
Medical Practices
Responsibilities
Serve as the first impression of the practice, welcoming clients and managing all phone and in-person interactions with warmth and professionalism
Conduct detailed phone consultations with the goal of confidently booking in-office consultations and treatments
Book, confirm, and optimize appointments to support a full and well-paced provider schedule
Manage follow-up calls, post-procedure check-ins, and ongoing client communication
Handle situational or sensitive client correspondence with discretion and sound judgment
Own the day-to-day flow of the office from open to close, anticipating needs and preventing disruptions
Coordinate treatment room readiness, turnover, and overall workflow between providers and clients
Support patient check-in and check-out, rooming, post-treatment instructions, and skincare education
Maintain organization of treatment rooms, supplies, and equipment, including stocking, setup, and light cleaning (team-based effort)
Ensure operational standards, safety protocols, and office aesthetics are consistently upheld
Maintain thorough knowledge of services and skincare lines to confidently educate and support retail and service sales
Promote in-house products and services in alignment with provider recommendations
Complete required trainings and proactively stay informed on new offerings
Accurately maintain daily and monthly service logs
Utilize scheduling, POS, EMR, and eRx systems with precision and consistency
Assist with digital marketing initiatives, promotions, and occasional events as needed
Support leadership with independent projects and administrative follow-through
Uphold strict HIPAA, OSHA, and safety protocols at all times
Maintain confidentiality, professionalism, and discretion in all interactions
Demonstrate reliability, punctuality, and a team-oriented mindset
Qualification
Required
Polished, highly organized, and proactive
Experience in healthcare, clinical settings, hospitality, or concierge-style environments
Strong medical, hospitality, or operations background
High level of professionalism
Ability to keep an office running smoothly and efficiently
Naturally organized, proactive, and detail-oriented
Experience in a medical, healthcare, hospitality, or concierge-style environment
Understanding of structured workflows and discretion
Confidence in setting boundaries and enforcing policies with professionalism
Enjoy working with high-touch clientele in a polished, clinical setting
Desire for a long-term role where you are trusted, relied upon, and essential
Ability to serve as the first impression of the practice
Conduct detailed phone consultations
Book, confirm, and optimize appointments
Manage follow-up calls and ongoing client communication
Handle situational or sensitive client correspondence with discretion
Own the day-to-day flow of the office
Coordinate treatment room readiness and overall workflow
Support patient check-in and check-out
Maintain organization of treatment rooms, supplies, and equipment
Ensure operational standards, safety protocols, and office aesthetics are upheld
Maintain thorough knowledge of services and skincare lines
Promote in-house products and services
Accurately maintain daily and monthly service logs
Utilize scheduling, POS, EMR, and eRx systems
Assist with digital marketing initiatives and promotions
Support leadership with independent projects and administrative follow-through
Uphold strict HIPAA, OSHA, and safety protocols
Maintain confidentiality, professionalism, and discretion
Demonstrate reliability, punctuality, and a team-oriented mindset
Preferred
Prior experience in medical aesthetics
Experience with scheduling systems, POS platforms, and EMR/eRx systems
Strong organizational skills with the ability to manage multiple priorities calmly and effectively
Excellent verbal and written communication skills
Tech-savvy and comfortable using Mac systems, iPads, iPhones, and standard office software
Sales-minded with a service-first approach
Benefits
401(k)
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Company
SoVous
Soignez-Vous Aesthetics is a lifestyle brand dedicated to meeting each of its clients aesthetic needs by offering services in one of our beautiful Manhattan locations or in the comfort of their own home.
Founded in 2015
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Lisa Chevalier, MMS, PA-C
Chief Executive Officer
Company data provided by crunchbase