Roberts Resorts & Communities · 3 days ago
Office Assistant - Bilingual
Austin,TX,US
Full-time
Onsite
Entry Level
2+ years expRoberts Resorts & Communities is a growing company dedicated to building community and fulfilling dreams. The Office Assistant - Bilingual will handle routine office work, provide exceptional customer service, and support community managers in various administrative tasks while also assisting with community events and activities.
Real Estate
Responsibilities
Must become well educated on the Lease Agreement, Lease Addendum, Addendums, and Community Rules and Regulations
Greet & establish rapport with residents and prospective residents, receive community comments, suggestions, and complaints, and forward to the appropriate Manager
Answer phones in a professional manner and route calls to the appropriate party and take messages if community staff is not available
Perform administrative functions including answering phones, typing, copying, faxing, and filing
Assists management team in preparing and distributes resident and community communications
Complete and maintain community records, reports, and files
Collect and post, processing fees, rents, inspection or other fees; record in the proper accounts and issue receipts
Make collection calls for rental payments
Assist with the preparation of marketing materials and implementation of resident relation activities / events
Forward all customer service requests to the appropriate Manager
Creates monthly Newsletter
Occasionally inspects community for lease violations
Handle incoming and outgoing mail
Manage all customer service related to private events taking place in the Community Amenity Centers. (Assist residents during their visit to the Amenity Centers, answer questions regarding the facilities, give a tour of the facilities and conduct orientation, prepare rental agreement, reservation schedule)
Ensure that Rules and Regulations of the Community Amenity Centers are followed
Make sure all offices are kept clean and presentable and keep the refrigerators stocked
Constantly promote interest in Roberts Communities by presenting a positive attitude and having a great rapport with current residents to encourage in-park referrals
Attend to vendors, order and receive products
Direct Service requests to Project Management Team
Additional or modified duties as assigned within the Company’s discretion
Qualification
Required
High School diploma or GED
Minimum 2 years secretarial/administrative/customer service experience
Professional phone presence when talking to customers
Strong verbal and written communication and interpersonal skills
Strong organizational and time management skills
Ability to fluently read, write and speak English and Spanish
Ability to work well independent and on a team
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy in record keeping
Proficient in basic computer programs including MS Office-Word, Excel and Outlook
Valid Driver's License and good driving record
Preferred
Bilingual - Spanish preferred
Benefits
Medical, Dental, and Vision
Employer Paid Life Insurance
Voluntary STD, LTD, Life, Accidental, and Critical Illness
PTO and 11 Paid Holidays
401(k)
Working in an inclusive community
Complimentary stay at one of our resorts
Company
Roberts Resorts & Communities
Roberts Resorts and Communities has been an owner and operator of family Communities and RV Resorts for over 55 years. The founder’s, R.C.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase