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Caris Life Sciences · 2 days ago

Director - Disaster Recovery & Incident Management

Irving, TX

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Caris Life Sciences is a leader in precision medicine, transforming cancer care and improving lives. As the Director of Disaster Recovery & Incident Management, you will manage the enterprise framework for Incident, Change, and Crisis Management, ensuring operational readiness and resilience against technology disruptions.

Artificial Intelligence (AI)BiopharmaBiotechnologyHealth CareLife Science

Responsibilities

Manage the enterprise Incident Management and IT Disaster Recovery strategies, aligning with Business Continuity objectives and risk management goals

Manage the operational effectiveness of incident, change, and major incident management, coordinating triage, response, communications and rapid restoration activities

Establish a “single source of truth” for service impacted incidents, with live status updates that are timely, accurate, clear and concise

Drive robust root cause analysis (RCA) reviews approaching with a blameless analysis, action tracking, and trend reporting that provides indicators for Problem Management and engineering continuous improvement roadmaps

Conduct routine disaster recovery drills, tabletop exercises, and post-incident reviews, identifying areas for improvement, and updating plans accordingly

Collaborate with infrastructure, security, software development and operations teams to ensure the resilience of critical systems and applications

Develop and maintain a disaster recovery framework that includes detailed runbooks, recovery time objectives (RTOs), and recovery point objectives (RPOs)

Ensure compliance with relevant audit, information security and regulatory standards, such as SOCII, FDA, ISO and SOX, related to data protection and disaster recovery

Provide regular updates to leadership team on disaster recovery readiness, incident outcomes, and continuous improvement efforts

Lead cross-functional teams during disaster recovery and incident management events, ensuring clear communication and well-coordinated response actions

Prepare project charters, identify stakeholders, and plan, execute, and monitor all recovery projects from inception to closure

Continuously evaluate technology trends and emerging threats to ensure disaster recovery plans remain effective and up to date

Identify systemic risks and single points of failure, recommending strategic mitigation plans to leadership team

Champion continuous improvement initiatives, leveraging lessons learned and benchmarking to enhance resiliency posture

Mentor and guide junior staff, fostering skill development and succession planning within the disaster recovery function

Maintain a steady pulse of ongoing changes throughout the infrastructure, systems and services within the environment capturing resiliency requirements on intake as to design response and recovery plans in collaboration with systems engineering, architects and operations teams

Qualification

Disaster Recovery ManagementIncident ManagementRegulatory ComplianceProject ManagementCloud ArchitectureRisk ManagementTechnical CommunicationChange ManagementMulti-taskingCritical ThinkingLeadershipProblem SolvingOrganizational SkillsEffective Communication

Required

Bachelor's degree in Business Management, Information Systems Management, or related field

Experience in IT systems engineering, infrastructure, or cloud architecture, ideally with hands-on recovery implementations

Strong technical understanding of infrastructure and cloud recovery, with at least 5 years of DR experience designing and testing DR strategies and plans, with the ability to communicate this knowledge effectively to both technical and business audiences

Experience managing complex projects across multiple technology disciplines and business units performing requirements gathering to meet recovery goals

Creating and defining new operational models and procedures and explaining complex problems or situations

Ability to work under pressure and within constrained parameters

Comfortable bridging technical recovery strategies with business impact considerations

Experience with governance frameworks, risk management, and regulatory compliance (e.g., GDPR, SOX, HIPAA, ISO, NIST, ITIL)

Critical thinking skills include strategic planning, communication, leadership, problem-solving, and change management

Proven ability to work independently with efficiency, agility, and momentum

Excellent problem solving, critical thinking, and analytical skills with the ability to communicate concepts to technical and non-technical audiences

Effective written and oral communication skills, including experience developing and delivering after status reports, KPI's and after actions review reports

Strong organizational, multi-tasking, and project management skills

Ability to work nights and weekends during crisis events

Preferred

Certification in one or more business continuity, risk, or resilience disciplines

Experience working in a Healthcare or Life Sciences environment

Forward thinking skills with enterprise mindset, business and customer focus with a strong sense of ownership, growth and adaptability

Certified Business Continuity Manager (CBCM), Certified Disaster Recovery Engineer (CDRE), Business Continuity and Resiliency Professional (BCRP), Disaster Recovery Certified Specialist (DRCS), or Disaster Recovery Certified Expert (DRCE)

Certifications ITIL V4