CompanyCam · 2 weeks ago
Customer Success Manager
Lincoln, NE
Full-time
Onsite
Mid Level
$48K/yr - $67K/yrCompanyCam is a photo documentation and productivity app designed for contractors in various industries. As a Customer Success Manager, you will be responsible for ensuring customers derive long-term value from the product by guiding them through adoption, renewal, and growth, while collaborating with internal teams to enhance customer experience.
AndroidConstructionMessagingPhoto SharingSaaS
Responsibilities
Proactively engage with customers to monitor account health and drive successful adoption
Educate and train customers on CompanyCam features, best practices, and new product updates
Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades
Manage renewals by guiding customers through contract continuation and addressing concerns
Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage
Advocate for customer needs internally while aligning with CompanyCam's business goals
Develop and contribute to training resources that improve customer education and product usage
Qualification
Required
Experience in a customer-facing role, ideally within a SaaS environment
Strong written and verbal communication skills with the ability to lead quality customer conversations
Proven ability to work independently while managing a book of business
A high level of empathy and a customer-first mindset balanced with business goals
Strong problem-solving and strategic thinking skills
Ability to identify trends and opportunities through customer usage and feedback
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
Preferred
Bachelor's degree in Business Administration or Communications, preferred
Benefits
Meaningful equity
Equal-opportunity employer committed to respect, inclusion, and growth
Company
CompanyCam
CompanyCam provides photo documentation and communication tools for contractors to organize and manage job sites.
Founded in 2014
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$38MKey Investors
B CapitalInsight PartnersBlueprint Equity
2025-08-21Series C
2021-10-26Series B· $30M
2020-06-29Series A· $6M
Leadership Team
Luke Hansen
Founder & CEO
Recent News
Silicon Prairie News
2025-12-24
Silicon Prairie News
2025-11-23
Silicon Prairie News
2025-10-10
Company data provided by crunchbase