Ritter Communications · 1 day ago
Facilities Engineer
Rogers, Arkansas, United States
Full-time
Onsite
Mid, Senior Level
6+ years expRitter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The Facilities Engineer ensures the reliability and compliance of critical infrastructure while collaborating with various teams to support high-performance operations and network expansion initiatives.
InternetTelecommunications
Responsibilities
Plan, design, install, and support critical infrastructure systems, including AC/DC power, UPS, generators, HVAC/cooling, building automation, fire suppression, and physical facility systems
Perform configuration, installation, and testing of network equipment; manage the DCN network and provide documentation in collaboration with Engineering and Network Operations
Ensure the proper function of critical power systems by analyzing battery routines and managing preventive maintenance for HVAC, generators, UPS, and DC power systems; troubleshoot issues as needed and oversee vendor maintenance contracts
Oversee maintenance of company buildings, structures, grounds, and facility equipment to ensure a safe, compliant, and fully functioning workspace; Manage PM standards, technician schedules, and quarterly KPI performance
Provide redlines and accurate as-built documentation for all sites using M4; generate final 'Room Ready' documentation for new markets and ensure NOC requirements for environmental alarm monitoring are met; Manage ZOHO tickets and NOC transition workflows
Support budgeting and planning for network and facility repairs, including project initiation, purchasing, ticketing, and vendor coordination
Configure facility alarms and conduct annual alarm testing with the NOC; maintain documentation for compliance and audit purposes
Contribute to emergency management and disaster recovery planning, document technical specifications and procedures
Collaborate with engineering teams on design changes, capacity planning, and optimization projects
Lead infrastructure upgrade projects from planning through execution, including budget management, scheduling, quality control, and vendor/contractor oversight
Implement redundancy strategies (N+1, 2N, failover paths) to support high availability across critical systems
Lead root-cause analysis and implement corrective actions following equipment failures, outages, or incidents
Maintain a strong focus on safety in all operational activities
Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required
Performs other duties as assigned
Qualification
Required
Bachelor's degree in electrical, Mechanical, Systems Engineering, or related field; or 6+ years of equivalent training and experience in critical infrastructure installation and maintenance
Experience in mission-critical environments such as telecom facilities, data centers, utilities, industrial sites, or government operations
Strong understanding of telecommunications topologies (microwave, fiber, wireless, data, and voice) and their interdependencies
Advanced knowledge of electronics, electrical specifications, circuit diagrams, and related documentation
Proficiency with telecommunications standards, installation practices, regulatory requirements, and safety protocols
Expert-level understanding of DC power systems
Advanced knowledge of HVAC and generator systems
Proficiency with Microsoft Office applications (Excel, Outlook, Visio) and standard office software
Strong troubleshooting skills with the ability to diagnose issues, direct teams during outages or MOPs, and guide resolution processes
Ability to read and interpret technical documents, vendor guidelines, and configuration manuals, strong technical writing skills for documenting processes and procedures
Strong project management and time-management capabilities
Ability to evaluate, test, and report on infrastructure issues and produce process documentation for corrective actions
Effective teamwork and leadership abilities; serves as an escalation point for NFE Tech I–III and provides advisory support to the department
Ability to travel as needed; must possess a valid driver's license with a satisfactory driving record
Preferred
Experience with Mapcom M4 preferred; ability to maintain accurate as-built documentation, site plans, and network diagrams
Strong understanding of power systems, mechanical infrastructure, environmental controls, and generator systems, with repair experience preferred
Benefits
Health, dental, vision, cancer, accident and life insurance
Short-term and long-term disability
401(k) with company match
Flexible spending accounts
Free gym membership
Company discounts
Tuition reimbursement
Paid training
Paid leave
And much more
Company
Ritter Communications
Ritter Communications is a telecommunications company that provides internet and business solutions.
201-500 employees
H1B Sponsorship
Ritter Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$593.8MKey Investors
Tennessee State Government
2024-11-12Debt Financing· $590M
2022-09-20Grant· $3.8M
2019-08-12Acquired
Leadership Team
Heath Simpson
Chief Executive Officer
Mark M. McHale
Vice President Public Affairs and Community Relations
Recent News
The Journal Record
2025-12-07
Talk Business & Politics
2025-10-31
Company data provided by crunchbase