Destination by Hyatt · 1 day ago
Assistant Front Office Manager
Colorado Springs, CO
Full-time
Onsite
Mid, Senior Level
$52K/yr - $62K/yr
2+ years expCheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. The Assistant Front Office Manager will focus on Front Desk operations, overseeing staff and enhancing the overall guest experience while managing various administrative tasks.
TourismTravel
Responsibilities
Assist the Front Office Manager in efficiently managing the department according to the established team goals
Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism
Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
Colleague training, development and performance management
Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers
Assist in the scheduling, ensuring the department is adequately manned according to occupancy, service and costs
Qualification
Required
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Benefits
Medical/Dental/Vision Insurance
Health Savings Plan and Flexible Savings Plan with Medical Coverage
Colleague Discounted Room Rates
12 Complimentary Room Nights (based on availability)
Paid Time Off
2 Floating Holidays
8 Paid Holidays
Growth Opportunities
Referral Bonus
Recognition & Rewards
Basic Life Insurance
Sick Days
Friends & Family Room Rates
401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
Employee Stock Purchase Plan (5% discount)
Complimentary Parking
Complimentary Meal During Each Shift
Employee Assistance Program (EAP)
Hyatt Property Restaurant/Coffee Shop Discount
Company
Destination by Hyatt
Purposefully crafted for discovery—of place, of people and of self —Destination by Hyatt embodies the true spirit of each locale by engaging guests with each other and local culture in immersive, genuine ways.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase