Foxconn Industrial Internet - FII · 1 week ago
Service Program Manager
Durham, NC
Full-time
Onsite
Mid, Senior Level
5+ years expFoxconn Industrial Internet - FII is seeking a Service Program Manager to work directly with clients and ensure deliverables align with scope and budget. The role involves coordinating after-sales business projects across service centers, monitoring service performance, and participating in corporate initiatives to enhance service quality and competitiveness.
Consumer Electronics
Responsibilities
Coordinate internal resources for the flawless execution of supply chain projects
Ensure that all projects are delivered on-time, within scope and within budget
Weekly and daily project meeting and review with clients
Overall global service backlog and hit rate KPI monitor
Monitor and support spare part PO and fulfillment KPI
Track account service performance, specifically to analyze the successful completion of short and long-term goals
Work with team and client on digital transformation project
Participates in cross-group or corporate initiatives that aim at improving corporate competitiveness, service quality and cost savings
Supports knowledge management of corporate initiatives and best practices and works in conjunction with project management to facilitate training on best practice initiatives
Attend conferences and training as required to maintain proficiency
Perform other administrative functions and related duties as directed by Manager
Manage the relationship with the clients and in charge of client weekly/monthly/quarterly review meetings
Monitor the clients’ response, report and escalate to management as needed
Conducts analysis of business data as indicated by Manager
Develop new service business opportunities and come out global service process for potential client
Come out service quotation for review and negotiation with client
Create business presentation slides, spreadsheets, diagrams and service roadmaps to document as needs
Qualification
Required
Work directly with clients to ensure deliverables fall within the applicable scope and budget
Coordinate between Foxconn Tianjin, Mexico and Durham service centers to ensure all aspects of each after-sales business project are flawlessly executed
Coordinate internal resources for the flawless execution of supply chain projects
Ensure that all projects are delivered on-time, within scope and within budget
Weekly and daily project meeting and review with clients
Overall global service backlog and hit rate KPI monitor
Monitor and support spare part PO and fulfillment KPI
Track account service performance, specifically to analyze the successful completion of short and long-term goals
Work with team and client on digital transformation project
Participate in cross-group or corporate initiatives that aim at improving corporate competitiveness, service quality and cost savings
Support knowledge management of corporate initiatives and best practices and work in conjunction with project management to facilitate training on best practice initiatives
Attend conferences and training as required to maintain proficiency
Perform other administrative functions and related duties as directed by Manager
Manage the relationship with the clients and in charge of client weekly/monthly/quarterly review meetings
Monitor the clients' response, report and escalate to management as needed
Conduct analysis of business data as indicated by Manager
Develop new service business opportunities and come out global service process for potential client
Come out service quotation for review and negotiation with client
Create business presentation slides, spreadsheets, diagrams and service roadmaps to document as needs
Proficiency with Microsoft Office applications required
Must have ability to remain flexible in a dynamic work environment
Organizational skills for planning, multitasking, and time managing
Excellent written and verbal communication
Strong intrapersonal skills
Advanced analytical and problem-solving skills
Attention to detail
Preferred
APICS Certification is desirable
PMP Certification is preferred
SAP and SOP knowledge is preferred
Experience in managing and handling of electronic tools, equipment and fixtures
Microsoft Project and Enterprise Resource Planning (ERP) experience preferred
Bachelor's degree in engineering, Science or Business or similar field is preferred
Five (5) to seven (7) years of material management, or supplier management experience in a manufacturing environment is preferred
Company
Foxconn Industrial Internet - FII
Hon Hai Precision Industry Co., Ltd., widely known as Foxconn, is a Taiwanese multinational electronics manufacturer and one of the world’s largest contract manufacturers.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase