Radware · 1 day ago
Tier 2 Technical Support Engineer
Mahwah, NJ
Full-time
Onsite
Entry, Mid Level
$80K/yr - $110K/yr
1+ years expRadware is a leading provider of cyber security and application delivery solutions, currently undergoing explosive growth in the security market. They are seeking a Tier 2 Technical Support Engineer to provide effective technical support to customers and partners, ensuring their success with Radware products.
Cloud Data ServicesCyber SecurityInformation and Communications Technology (ICT)Information TechnologyIT ManagementSecurity
Responsibilities
Providing level two technical support for Radware products
Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
Take responsibility for customer satisfaction and overall success of the TAC
Respond in a timely manner (within documented SLA) to support Customer issues and Inquiries
Document actions in tickets to effectively communicate information internally and to customers
Resolve problems independently and understands the correct escalation procedures
Reproducing and debugging customer reported problems in a lab environment, as necessary, and working with engineering and test teams to resolve issues
Documenting issues in a knowledgebase format for use both internal and external to Radware
Providing timely feedback into the development process on customer-reported product problems
Qualification
Required
1 year experience with hands on troubleshooting Layer 2 and Layer 3 switching and routing
Expert level knowledge and hands-on experience with L2/L3 Switching/Routing, TCP/IP, IPv4, L4/L7 switching, Firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
In-depth understanding of protocol and network analyzers
Bachelor's degree is required
Excellent customer service skills
Excellent analytical thinking and problem solving skills
Strong verbal (phone) and written (email) communication skills
Self-managed and team oriented
Deadline and detail oriented
Highly motivated
Clear understanding of the software development process and lifecycle including the role of customer support and sustaining product engineering in that process
Proven track record for working with an enterprise and carrier class customer base
Preferred
Experience in scripting
Experience with penetration testing techniques and tools
Company
Radware
Radware provides application delivery and security solutions for virtual and cloud data centers
1001-5000 employees
H1B Sponsorship
Radware has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (9)
2023 (7)
2022 (11)
2021 (14)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-01-01Private Equity
1999-09-30IPO
Leadership Team
Pavan Thatha
Vice President & GM, Radware Innovation Center
Vasanth Kumar Gopalakrishnan
Sr. Director & Head of Product-Led Growth (PLG) Marketing
Recent News
2026-01-07
GlobeNewswire
2026-01-06
Company data provided by crunchbase