Take 5 Car Wash · 2 days ago
Site Manager
Chloe, WV
Full-time
Onsite
Mid LevelTake 5 Car Wash is seeking a Site Manager to oversee operations and ensure a high-quality customer experience. The role involves leadership and team development, operational management, and driving sales performance.
Consumer
Responsibilities
Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values
Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles
Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work
Hold regular team meetings and check-ins to share updates, align expectations, and support team growth
Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities
Monitor daily interactions to ensure every customer receives friendly, timely, and professional service
Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction
Promote unlimited wash memberships and other services to enhance customer engagement and retention
Train and support team members to consistently deliver high-quality customer experience
Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation
Monitor daily site operations to ensure efficiency, safety, and adherence to company standards
Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt
Verify that all vehicles leaving the site meet Whistle’s quality standards
Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment
Identify operational challenges and implement improvements to keep the site running smoothly
Track daily, weekly, and monthly sales metrics to monitor site performance against goals
Promote unlimited wash memberships and additional services to increase revenue
Assist in planning and executing site promotions and marketing initiates to drive sales
Monitor and manage the site budget, controlling expenses while maximizing profitability
Identify trends or opportunities in sales and financial data and recommend strategies to improve performance
Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards
Identify operational challenges and implement corrective measures to keep site performance running smoothly
Make informed, timely decisions to resolve issues that impact the team
Collaborate with team members to brainstorm solutions and improve processes
Analyze recurring problems or trends and recommend strategic changes
Qualification
Required
Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values
Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles
Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work
Hold regular team meetings and check-ins to share updates, align expectations, and support team growth
Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities
Monitor daily interactions to ensure every customer receives friendly, timely, and professional service
Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction
Promote unlimited wash memberships and other services to enhance customer engagement and retention
Train and support team members to consistently deliver high-quality customer experience
Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation
Monitor daily site operations to ensure efficiency, safety, and adherence to company standards
Inspect and maintain equipment regularly, reporting or resolving any malfunctions promptly
Verify that all vehicles leaving the site meet Whistle's quality standards
Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment
Identify operational challenges and implement improvements to keep the site running smoothly
Track daily, weekly, and monthly sales metrics to monitor site performance against goals
Promote unlimited wash memberships and additional services to increase revenue
Assist in planning and executing site promotions and marketing initiatives to drive sales
Monitor and manage the site budget, controlling expenses while maximizing profitability
Identify trends or opportunities in sales and financial data and recommend strategies to improve performance
Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards
Identify operational challenges and implement corrective measures to keep site performance running smoothly
Make informed, timely decisions to resolve issues that impact the team
Collaborate with team members to brainstorm solutions and improve processes
Analyze recurring problems or trends and recommend strategic changes
Company
Take 5 Car Wash
Take 5 Car Wash is a national chain of express car washes that deliver fast, friendly, and convenient service.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-08-05Acquired
2017-01-01Private Equity
Recent News
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