Tropical Smoothie Cafe · 1 day ago
Project Manager - Operational Initiatives
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
3+ years expTropical Smoothie Cafe is seeking a Project Manager – Operational Initiatives who will lead and manage cross-functional elements for successful implementation of key operational projects. This role ensures project timelines are met and interdependencies are understood, while providing structure and clarity across all stakeholders.
Food and BeverageFranchiseRestaurants
Responsibilities
Own and manage comprehensive project plans, timelines, and milestone tracking for major operational initiatives
Coordinate interdependencies across departments and ensure all contributors complete deliverables on schedule
Facilitate cross-functional meetings, status updates, and risk mitigation plans
Maintain accurate dashboards, project reports, and implementation calendars
Track and manage cafe-level readiness tasks from design confirmation through equipment ordering, installation, training, and activation
Ensure sequencing, timelines, and owner assignments are followed consistently
Support pilot cafes, test markets, and phased rollouts, documenting learnings and refining processes
Serve as a clear, concise, and reliable source of project direction for FBLs and franchisees
Provide proactive updates, FAQs, readiness communications, and escalations
Partner closely with Operations to ensure the field receives consistent messaging and practical guidance
Maintain and manage project plans using Monday.com (preferred) and other project management tools
Organize workflows, documentation libraries, timelines, and resource materials
Collaborate with Training and Ops teams to ensure required job aids, SOPs, and support materials are completed on time
Operates with calm precision in fast-moving, detail-heavy environments
Anticipates impacts, risks, and sequencing challenges before they surface
Creates structure where ambiguity exists and drives consistent execution
Communicates with clarity and confidence across all levels of the organization
Qualification
Required
3–5+ years of project management experience (QSR, franchise, retail, or multi-unit preferred)
Proven ability to manage complex cross-department projects with strict deadlines
Strong attention to detail; excellent organization and follow-through
Exceptional communication skills with experience guiding franchisees, operators, or multi-unit partners
Ability to drive accountability across teams, influence without authority, and manage competing priorities
Experience using project management platforms; Monday.com strongly preferred
Strong verbal and written communication skills
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Ability to learn and navigate internal platforms and systems quickly
Strong organizational skills with the ability to manage multiple priorities
Detail-oriented and proactive in identifying and solving problems
Ability to work in a fast-paced, collaborative environment with shifting priorities
Preferred
Experience in franchise operations, equipment rollouts, construction coordination, or technology deployment
Insight into operational best practices and systemwide field implementation
Bachelor's degree preferred, or equivalent relevant experience
Company
Tropical Smoothie Cafe
Tropical Smoothie Cafe, is a restaurant franchise in the United States.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20M2024-04-24Acquired
2018-03-29Debt Financing· $20M
2014-11-03Seed
Leadership Team
Max Wetzel
Chief Executive Officer
P
Paul Marsden
Chief Financial Officer
Recent News
2026-01-07
2025-11-15
Company data provided by crunchbase