ASCENDING Inc. ยท 1 day ago
Customer Service Sepcialist (Entry Level)
Richmond, VA
Full-time
Onsite
Entry Level
1+ years expASCENDING Inc. is seeking a Customer Service Representative to provide front-line support to customers by phone and email. The role involves resolving inquiries and complaints, maintaining accurate service records, and ensuring customers receive the correct information or are referred to the appropriate department while following company policies and procedures.
Information ServicesInformation Technology
Responsibilities
In this role you will respond to inbound phone calls and email requests daily with timely, professional service while creating, updating, and maintaining accurate records in the CRM/ticketing system
Resolve customer complaints and issues and escalate when appropriate; provide resources, product and service information, and clear guidance to customers
Triage requests to ensure clients are referred to the correct department, strictly adhering to company policies, procedures, and compliance/privacy standards during all interactions
Meet or exceed service-level targets for response and resolution times and customer satisfaction, document resolutions, and contribute to internal knowledge base articles
Collaborate with cross-functional teams such as operations, billing, and technical support to resolve issues, and identify recurring problems to recommend process improvements
Qualification
Required
Excellent customer service skills
Ability to provide the appropriate service and information or refer clients to another department
Clear verbal and written communication skills with a strong command of the English language
Strong attention to detail and accurate data entry
Ability to work well in a team environment
Multitasking skills and strong organizational abilities
Ability to remain calm and professional under high-stress situations and de-escalate conflict
Computer literacy, including email, web-based tools, and basic office applications; familiarity with CRM/ticketing systems is a plus
Experience working in a customer service environment is required
Company
ASCENDING Inc.
The ASCENDING team commits to delivering scalable and high-available cloud solutions to clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ryo Hang
Managing Partner, Technical Cofounder
Company data provided by crunchbase