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Aldridge · 2 days ago

Client Success Associate (1526)

Irving, TX 75038

Full-time

Hybrid

Entry Level

2+ years exp

Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions. They are seeking a Technical Client Success Associate to provide support for client communications, troubleshooting technical issues, and collaborating with senior team members to enhance client satisfaction.

ConsultingCyber SecurityEnterprise SoftwareInformation TechnologyOutsourcingSecurity

Responsibilities

Client Engagement: Maintain regular client communications and help build strong, trusted relationships

Meeting Coordination: Assist in organizing and supporting client Update and Planning Meetings (UPMs) and Quality Business Reviews (QBRs)

Opportunity Identification: Recognize and communicate upsell or cross-sell opportunities to senior team members

Technology Alignment: Help assess and align client technology stacks with their business goals

Project Support: Support scope creation, quoting, and documentation of projects in ConnectWise PSA

Billing and Documentation: Respond to client billing inquiries and ensure documentation is accurate and complete

Operational Execution: Assist with vendor communications, cybersecurity initiatives, and project tracking

Continuous Improvement: Share insights and feedback from clients to inform improvements in solutions and service delivery

Qualification

IT infrastructureMicrosoft 365AzureCybersecurityConnectWiseCRM systemsCommunication skillsProblem-solving skillsOrganizational skills

Required

2+ years of experience in IT, preferably in a Managed Services environment

Foundational understanding of IT infrastructure, Microsoft 365, Azure, and cybersecurity concepts

Strong communication skills and people-first mindset

Demonstrated problem-solving and organizational skills

Preferred

Experience with technical account management or client success is a plus

Proficiency with tools like ConnectWise, Microsoft Office, and CRM systems is beneficial

Benefits

Competitive Salary and Incentive Plan

Generous Employer Contribution to Health Benefits Package

401(k) Matching

4 Weeks Paid Time Off per year, plus additional days for community service

Ongoing Training and Professional Development Opportunities

Free Snacks and Beverages!

Company

Aldridge

Aldridge is a technology management, consulting, and outsourcing company.

Founded in 1984

Houston, Texas, USA

51-200 employees

https://aldridge.com

Funding

Current Stage

Growth Stage

Leadership Team

Patrick Wiley

Chief Executive Officer

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Company data provided by crunchbase