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FareHarbor · 23 hours ago

Account Manager

Denver, CO

Full-time

Hybrid

Mid Level

$61K/yr - $91K/yr

FareHarbor is a leading reservation software company for tours, activities, and attractions. As an Account Manager, you will work directly with clients to ensure they maximize the value of the FareHarbor platform while driving retention and revenue growth through upselling and cross-selling opportunities.

ReservationsSoftwareTourismTravel Agency

Culture & Values

No H1B

Responsibilities

Build and maintain strong client relationships to ensure adoption and retention of the FareHarbor platform

Identify and implement strategic opportunities for client growth across your portfolio, prioritizing high-value accounts to maximize impact and revenue

Manage client inquiries, resolving issues to improve their online booking experience

Oversee client + internal projects from initiation to successful completion, ensuring timely execution

Become an expert on FareHarbor and industry trends to provide valuable insights and effectively communicate FareHarbor’s competitive advantages to clients

Meet Key Performance Indicators (KPIs):

Drive Client Growth: Growing our client’s revenue is a daily aspect of this role. You’ll be implementing suggestions to increase our client’s e-commerce conversion rate, and thus annual revenue, on a routine basis. We will consider both the number of growth projects implemented across your portfolio as well as the quality of growth projects executed

Quality Client Communication: Maintain 90+% SLA compliance within your portfolio by engaging clients regularly (average of 30 calls and 3+ hours of talk time per week)

Retention & Risk Mitigation: FareHarbor prides itself on our ability to retain our accounts. As a department, we have high expectations for retention and your efforts to retain your clients and mitigate risk will roll up to this target

Qualification

Client relationship managementAnalytical skillsProblem-solvingCommunication skillsTime managementTeam collaborationOrganizational skillsAdaptability

Required

A strong collaborator and a team player willing to go above and beyond any normal set of expectations for the success of FareHarbor and its clients

Exceptional communication skills - Able to communicate complex concepts effectively, strong listening skills, discovery and objection handling and calm under pressure

Routinely demonstrates FareHarbor values and commitment to the company

Proven ability to keep organized and prioritize workload

Excellent time management skills

Analytical skills and ability to problem-solve with and without the input and guidance of others

Ability to synthesize information and provide clear direction and/or examples

Comfortable suggesting changes and offering solutions to reach FareHarbor and client goals