UST · 1 day ago
Deskside Support Engineer (DSE)
Seattle, WA
Full-time
Onsite
Mid Level
$54K/yr - $81K/yr
3+ years expUST is a mission-driven technology company that transforms lives through innovation. They are seeking a Deskside Support Engineer (DSE) to provide expert end-user support for hardware and software issues, primarily in Mac and PC environments, while ensuring a seamless support experience for employees.
ConsultingInformation ServicesInformation Technology
Responsibilities
Deliver expert, end-user-facing support for hardware and software issues across Mac (70%) and PC (30%) environments, including desktops, laptops, printers, and mobile applications
Provide advanced troubleshooting, configuration, and installation for desktops (Mac and PC), laptops, printers, and mobile apps
Respond promptly and knowledgeably to end-user inquiries regarding supported hardware, software, and applications
Consistently meet or exceed established service levels, ensuring a seamless support experience
Analyze and resolve technical issues, recommending effective solutions for application and account-related challenges
Utilize the ServiceNow ticketing tool to manage and track support requests efficiently
Qualification
Required
Minimum of 3+ years in a customer-facing deskside support or end-user computing role
Bachelor's degree in management information systems, Information Technology, or equivalent experience
Exceptional communication skills, a positive attitude, and a passion for engaging with end-users
Flexibility to work various shifts, including weekends if required (though not expected)
Proficiency with Mac, Microsoft OS, and Microsoft Office applications
Strong problem-solving abilities in a support-oriented environment
Outstanding soft skills, troubleshooting expertise, and a collaborative, self-directed work style
Benefits
10 days of paid vacation per year
6 days of paid sick leave each year
10 paid holidays
Paid bereavement leave
Jury duty
401(k) Retirement Plan with employer matching
Medical, dental, and vision insurance
Basic life insurance
Accidental death and disability insurance
Short- and long-term disability benefits
Additional voluntary short-term disability benefits
Health Savings Account (HSA)
Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses
Company
UST
UST is a Digital Transformations Solutions Provider.
10001+ employees
H1B Sponsorship
UST has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (870)
2024 (800)
2023 (647)
2022 (634)
2021 (612)
2020 (984)
Funding
Current Stage
Late StageTotal Funding
$250MKey Investors
Temasek Holdings
2018-06-27Private Equity· $250M
Leadership Team
Krishna Sudheendra
CEO
Alexander Varghese
Chief Administrative Officer & COO
Recent News
2026-01-05
Techcircle
2025-12-31
Hindu Business Line
2025-12-18
Company data provided by crunchbase