XBP Global ยท 3 days ago
Client Experience Associate - Office Services
New York, NY
Part-time
Onsite
Entry Level
1+ years expXBP Global is a workflow automation leader that enables digital transformation for clients through innovative solutions. The Client Experience Associate will be responsible for performing data entry tasks, maintaining customer care, and managing service requests in a high visibility office environment.
Computer Software
Responsibilities
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment
Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products
Create inventory, service, and supply orders and returns
Document information in all logs and reports with keen attention to detail
Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis
Daily interaction with Customers, Service Technicians, Managers, and vendors
Facilitate any shared e-mail boxes
Perform other tasks as assigned and participate in cross-training
Adhere to all safety procedures
Be available for overtime especially during busy seasons
Qualification
Required
18 Years of Age or Older
High School Diploma or GED
Minimum of 1-year customer service related experience
Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area
Excellent communication skills both verbal and written, in person, email or telephone
Ability to interface with end-user in a professional manner, with a sense of urgency
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage
Required to stand, walk, simple grasp, reach with hands and arms
Repetitive motion is required; may require twisting/bending/climbing
May lift up to 50 lbs. frequently
Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations
Preferred
Familiarity with office equipment and procedures
Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment
Benefits
Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Company
XBP Global
XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase