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Acadia Insurance (a Berkley Company) · 1 day ago

Senior Business Analyst

TX, Dallas - Field Address

Full-time

Onsite

Mid, Senior Level

$75K/yr - $95K/yr

2+ years exp

Acadia Insurance, a Berkley Company, is focused on providing managed-care services for W.R. Berkley Corporation. The Senior Business Analyst will play a critical role in facilitating business analysis functions to help BMMS achieve strategic success and improve processes, acting as a liaison between various stakeholders.

Commercial InsuranceInsurance

Responsibilities

Determine business analysis work that will be required during the planning phase of projects and process improvement efforts

Elicit and document business requirements for projects, including core product build & enhancements and implementations; business process workflows, service management issues; &/or identified opportunities for improvement. Requirements may include but are not limited to those that result in business and IT-based solutions including coding, configuration, EDI, reporting, process workflow, etc. These may impact BMMS only or BMMS’ vendors &/or Berkley sister company systems/programs. Elicitation activities include leading large groups of diverse people within all levels of the organizations through detailed requirements gathering sessions

Analyze business requirements to verify clarity and completeness with business owners; validate every requirement gathered belongs within the scope of project or assignment by comparing it to the stated business need & objective; confirm & document assumptions and constraints

Analyze proposed solutions with the business owner and impacted IT &/or operational areas for clarity and completeness. Solutions may include changes or enhancements to systems/programs &/or operational workflows and may have impacts only internal to BMMS, to BMMS’ vendors, &/or to Berkley sister companies

Document high-level business requirements and/or detailed IT specifications using department-approved templates/formats (where applicable) to produce requirements artifacts that may include: Business Requirements Documents (“BRDs”), Policy & Procedure documents (“P&Ps”), IT Functional Specifications/User Stories, Report Specifications, Workflow Documents (Visios)

Contribute to test design, planning, scenario-building, and validation

For service management issues: Identify root cause(s); lead resolution for specific issues; document issue, progress, and resolution clearly/completely in accordance with department standards; follow-up on root cause and lead root cause resolution with necessary business owner escalations & approvals

Assist department in fulfilling goals and objectives by carrying-out other duties as assigned

Mentor Associate Business Analysts

Identify areas for improvement in department processes and raise recommendations to management

Qualification

Business AnalysisRequirements GatheringIT SpecificationsWorkers' CompensationMedical BillingManaged Care ExperienceMicrosoft OfficeQuality Decision MakingBoldnessBalanced ApproachActive ListeningCritical ThinkingIntegrity

Required

Minimum 2-4 years of experience in a business analyst role with similar functions demonstrating increasing level of responsibility over time required

Workers' compensation, medical billing, or managed care service industry experience strongly desired

Demonstrated ability to successfully manage multiple complex assignments at one time employing multiple of the position's essential functions independently

Experience managing requirements within the scope of a project required

Experience with writing detailed IT specifications strongly desired

Ability to operate computers including working knowledge of major Microsoft Office applications including MS Word; Excel; Power Point; Visio

Determine business analysis work that will be required during the planning phase of projects and process improvement efforts

Analyze proposed solutions with the business owner and impacted IT &/or operational areas for clarity and completeness

Document high-level business requirements and/or detailed IT specifications using department-approved templates/formats

Contribute to test design, planning, scenario-building, and validation

For service management issues: Identify root cause(s); lead resolution for specific issues; document issue, progress, and resolution clearly/completely in accordance with department standards

Assist department in fulfilling goals and objectives by carrying-out other duties as assigned

Mentor Associate Business Analysts

Identify areas for improvement in department processes and raise recommendations to management