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Helzberg Diamonds · 1 day ago

DC Mailroom Generalist

Kansas City, MO

Full-time

Onsite

Entry Level

1+ years exp

Helzberg Diamonds is a prominent retailer known for its extensive merchandise distribution. The DC Mailroom Generalist is responsible for receiving and processing merchandise shipments, verifying accuracy, and coordinating with various teams to ensure efficient operations within the distribution center.

JewelryRetail

Responsibilities

Verify the accuracy of vendor shipments, invoicing and accepting appropriate merchandise into inventory

Receive shipment trucks and oversee outbound truck shipments

Takes responsibility for the accuracy of insurance values and communication with packaging companies for supply ordering and other vital business needs (UPS/FEDEX etc…)

Responsible for communicating and coordinating with merchandise team members regarding Purchase Order issues and sorting vendor samples, ensuring they are sent to the correct person in a prompt manner and communicate accordingly

Verify the accuracy of store shipments, transfers and repairs by receiving merchandise from stores and checking for proper merchandise and paperwork; evaluate merchandise and identify latent manufacturing defects, design flaws and product failures

Responsible for receiving all vendor merchandise, store, and return to sender package logging, sorting, into the DC

Responsible for international shipping, filling out customs information correctly to ensure prompt delivery. Processes and ensures accurate shipping of APO, DPO, and FPO shipments from DC and stores

Responsible for outgoing shipments of customer repairs, merchandise and sample return to vendors

Return product failures to manufacturers with specific defective designations and return non-salable, non-defective merchandise to contract repair facilities for refurbishment. Execute RTV process

Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies

Pick and consolidate daily replenishment orders for all stores and receive and audit store to warehouse transfers, repairs and advertising merchandise to re-stock primary bins. Create put-away documents and physically re-stock merchandise vault

Process and pack sales orders generated by the Helzberg Diamonds Internet site and ensuring that the appropriate materials (i.e., warranties, gift cards, packing slip, etc.) are included in each shipment; when necessary, ensure that all rings have been properly sized before processing and packing the customer order(s)

Process store to warehouse transfers for replenishment, restock and redistribution and ensure the timely and accurate processing of merchandise recalls

Qualification

Desktop softwareOrganizational skillsDetail-orientedProblem-solvingCustomer serviceClerical skillsCommunication skillsFlexibilityTeamwork

Required

High school diploma required and one to three years retail, customer service, jewelry merchandise or distribution experience preferred, or an equivalent combination of education and experience

Strong organizational, customer service and communication skills required, along with good clerical skills and the ability to use desktop software (Email, Excel, Word.)

Must be extremely flexible and a quick learner

Ability to be very accurate, detail-oriented and meet deadlines required

Must also have the ability to solve problems and resolve customer conflicts

Must be able to work flexible schedules and overtime as needed

Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers